Migration Practice Manager, Professional Services

We are seeking an individual to lead and grow the Professional Services Migration practice in Bangalore, which is part of the Global Architecture and Practice team. This person will serve as the primary local leader, providing field and day-to-day operational management for the migration practice team. Additionally, the individual will collaborate closely with the global Professional Services teams, as well as the sales and engineering teams within Fortinet.

The manager/team lead has the technical depth, business background and leadership skills needed to lead a team of consultants, work with our customers and cross-functional teams to build migration proposals, and develop new capabilities that accelerate customer portfolio migration, and solution adoption.

This role requires experience with professional services engagements from scoping to delivery and a strong ability to understand and address technical questions related to migrations. Attention to detail is vital, as well as a deep understanding of and experience with developing common practices for migrating large or complex systems.

The Team lead/manager is responsible for overlooking and guiding, where needed, in project delivery while implementing best practices to meet project schedules and financial and quality objectives.

The ideal candidate will have a proven track record of successfully scoping and managing complex migration projects, combined with strong interpersonal and soft skills for day-to-day people management, like providing technical guidance and fostering team growth

Responsibilities

• Serve as the primary local point of contact for managing a team of technical professional services consultants and leads.

• Lead the effort to develop and implement migration methodologies and structure commercial proposals for large migration projects or opportunities.

• Set up strategies with the wider Professional Services leadership team and lead the execution of various internal and external projects to support Fortinet business goals. For example: SASE vendor replacement programs.

• Be the authority for various topics around migrations. Provide technical escalation and act as a go-to point.

• Co-develop, negotiate, and build a Statement of Work and associated project cost/budgetary elements.

• Lead a team of consultants in charge of project delivery.

• Provide guidance and recommendations to engineers or consultants in charge of the delivery.

• Contribute to reaching business goals, hiring, and developing career and development plans.

• Provide local direction and leadership to the team, promoting and enabling cross-functional work.

• Develop a clear understanding of customer engagements: business objectives, scope, and technical requirements.

• Review project-related documents prepared by PS consultants for technical accuracy and quality assurance.

• Ensure procedures and processes are applied as per defined standards.

• Perform risk management to minimize project risks and exposure.

• Work closely with all customer-facing Fortinet functions, including sales, operations, order management, support, and engineering to coordinate activities.

Job Requirements

• 8+ years of experience in network security consulting, support, or administration.

• 4+ years of experience in a technical delivery role on medium and large projects, such as consultant, professional services implementation engineer, technical lead, etc.

• 3+ years of experience in leading team, ideally in migration services between different vendors or solutions.

• Proven ability to lead a team in a collaborative environment.

• Ability to bring projects to successful completion with political sensitivity.

• Good business acumen.

• Ability to communicate difficult or sensitive information tactfully.

• Excellent presentation and problem-solving skills.

• Ability to foster cooperation and collaboration across diverse sources, including senior management, clients, and various departments.

• Ability to multitask between several projects and customer engagements.

• Positive customer success and service attitude with excellent soft skills.

• Strong commitment, self-driven, with good team leadership skills.

• Flexible working hours.

Education

• Bachelor's Degree in a technical discipline and/or equivalent extensive work-related experience.