Middle System Administrator (Jira)

As a SysOps Engineer at TrueLabel, you will maintain the stability, security, and performance of our infrastructure. You will collaborate with Development and Support teams to automate processes, monitor systems, and resolve incidents quickly. Your proactive approach will ensure high platform reliability and full compliance with our SLAs.

⚙️Your Tasks:

Support and maintenance of internal company services;
Assisting employees in resolving technical issues;
Designing and implementing solutions for business needs;
Automation of internal processes;
Configuration and maintenance of system integrations;
Development and support of ITAM/ITSM processes (including Jira Service Management);
Monitoring the performance and stability of IT infrastructure.

👤 Our Criteria:

Strong knowledge of and hands-on experience with Linux;
Understanding of networking principles and VPN technologies;
Experience in administration of corporate services;
At least 3 years of system administration experience;
Experience administering Jira Cloud and Jira Service Management;
Understanding of ITIL / ITSM / ITAM principles;
Experience with automation and scripting (Bash, Python, etc.);
Understanding of DevOps practices and CI/CD tools.

💼 Our Offer:

Flexible work setup — work remotely or from the office, we focus on results, not location;
Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
Relocation support for team members who want to move;
Regular performance-based bonuses that reward individual and team impact;
Learning support — we cover 50% of professional courses and development programs;
Language & wellbeing support — we cover 50% of English classes and psychological consultations;
Career growth opportunities — we prioritize internal promotions and development;
Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.