Mid Software Engineer - Support L3

• Application Support & Incident Management
  • Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams.
  • Analyz and resolve applications, databases, and report issues across legacy and .NET platforms.
  • Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence.
  • Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance.
  • Improve system stability by proactively identifying recurring issues and optimizing application behavior.
• Application Development & Maintenance
  • Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance.
  • Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions.
  • Debug legacy and modern codebase to resolve defects and optimize business logic.
  • Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD)
  • Support application upgrades, patches, and minor enhancements in production environments.
• Database & Reporting Support
  • Develop, optimize, and troubleshot SQL queries, stored procedures, functions, and views on MS SQL Server.
  • Support enterprise reporting solutions using Crystal Reports and SSRS, including Fixing report failures, Performance tuning, Enhancing report reliability
  • Assist with data validation, data corrections, and impact analysis in production systems.
  • Partner with business users to ensure reporting accuracy and data consistency.

• Collaboration, Mentoring & Knowledge Management
  • Work closely with business users, development teams, and global stakeholders in an international environment.
  • Provide technical guidance and mentoring to L1 and L2 support engineers.
  • Create and maintain: Technical documentation, SOPs, Knowledge Base (KB) articles
  • Participate actively in code reviews, solution design, and technical discussions.

• 3 years to 5 years of hands-on experience in developing, maintaining, and supporting software solutions using VB6 with MS SQL and .NET Core
• Extensive experience across the full software development lifecycle (SDLC), including requirements analysis, design, coding, testing, deployment, and production support.
• Practical exposure to working in an Agile/Scrum environment, collaborating with cross‑functional teams to deliver stable and high‑quality solutions.
• Good understanding of object-oriented programming (OOP); able to solve technical problems
• Working knowledge of Web application development using .NET Core (6/7/8), C#, Asp.net Core, MVC, Web API, Postman.
• Experience with usage of Azure DevOps

Technical Skills

• Programming & Frameworks: VB6 (Mandatory, Expert), .NET Core, C#

• Database & Reporting: MS SQL Server, SSRS, Crystal Reports

• Incident Management, Root Cause Analysis (RCA), SLA Management
• Agile / Scrum (Working Knowledge)

Soft Skills & Professional Traits

• Customer service oriented with a problem-solving attitude.
• Strong attention to detail and accuracy is essential.
• Entrepreneurial thinking and flexibility to change.
• Very good English communication skills (concise writing and orally convincing).
• Structured and clear writing skills.
• Proven ability to solve complex business problems using analytical reasoning.
• Demonstrated positive attitude, self-motivated, team player.

What do we offer?

• Good working environment.
• Opportunities for further growing and development.
• Lunch and transportation included.
• And more...