Position Title: Microsoft Solutions Engineer
FLSA Status: Exempt
Type of Position: Full-time
Department Name: Service Delivery
Reports To: Service Delivery Manager
Direct Reports: None
JOB SUMMARY
The Microsoft Solutions Engineer (SE) is a strategic technical leader responsible for designing and delivering end-to-end Microsoft-based solutions—including Azure, Office 365, and other enterprise platforms. This role bridges business needs and technical execution, working closely with stakeholders, internal teams, and clients to ensure scalable, secure, and high-performing solutions. The SE also serves as a technical liaison to sales and project teams, contributing to solution scoping, demos, and statements of work
ESSENTIAL FUNCTIONS OF THE JOB
- Lead solution architecture for Microsoft technologies including Azure, Office 365, SharePoint, and Teams.
- Conduct project discovery, technical research, and scope definition.
- Create detailed statements of work, architecture diagrams, and implementation plans.
- Estimate resource requirements and timelines for technical delivery.
- Perform system performance analysis and present findings to technical and executive audiences.
- Collaborate with vCIOs, sales, and engineering teams to qualify and scope opportunities 4.
- Mentor junior staff and contribute to internal technical development initiatives
- Other Duties as Assigned
SKILLS AND ABILITIES
Professional & Interpersonal Skills
- Strong commitment to delivering exceptional customer service with empathy, professionalism, and urgency
- Ability to act with a sense of urgency while maintaining attention to detail and accuracy
- Effective multitasking and time management in a fast-paced, dynamic environment
- Clear, concise, and professional communication—both written and verbal—with partners and internal teams
- Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams
- Skilled in preparing, organizing, and presenting technical and strategic information to both technical and non-technical audiences
- Willingness to work flexible hours, including after-hours and on-call rotations as needed
Technical & Project Delivery Skills
- Deep expertise in Microsoft Azure, Office 365, Active Directory, PowerShell, and cloud architecture.
- Deep expertise with Entra ID (formerly Azure AD) for identity and access management, including conditional access, MFA, and role-based access control.
- Strong understanding of virtualization platforms (Hyper-V, VMware)
- Experience with network infrastructure: routers, switches, firewalls, VPNs, QoS, ACLs
- Proficiency in solution design, system integration, and performance tuning.
- Proficiency in Windows desktop and server operating systems (XP, 7, 8, 10, 11; Server 2008 R2 through 2022)
EXPERIENCE REQUIREMENTS
- Minimum 5–7 years in IT architecture, consulting, or engineering roles.
- Proven experience designing and implementing Microsoft enterprise solutions.
- Experience working with cross-functional teams including sales, engineering, and client stakeholders
- Ongoing commitment to professional development through certifications, training, and hands-on learning
EDUCATION / CERTIFICATION REQUIREMENTS
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Preferred certifications:
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Azure Administrator
- Microsoft Certified: Azure Virtual Desktop Specialist
- Microsoft 365 Certified: Enterprise Administrator Expert
- MCSA/E, Net+, CCNA (optional but beneficial)
- Valid driver’s license and proof of insurance required; must maintain an acceptable driving record.
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
- Frequently operates a motor vehicle while traveling to partner site
- Frequently exposed to outside elements when traveling to partner site
- Frequently sits and/or stands for long periods of time
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
- Frequently works in a well-lit, tempered room
- Frequently views the computer to perform duties
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds