Microsoft Infrastructure Engineer (MSP)

We are looking for a Microsoft Infrastructure Engineer with strong networking knowledge to join our MSP team and support SMB customers across the USA.
This is a hands-on technical role for an experienced L2/L3 engineer who is comfortable working in dynamic MSP environments, handling escalations, troubleshooting complex Networking, Microsoft infrastructure issues, and supporting multiple customers at the same time.
You will work directly with Networking, Microsoft cloud technologies, endpoint management, security, automation, and infrastructure operations while helping junior engineers with escalations and technical guidance.

Requirements
7+ years of professional IT infrastructure experience
Previous MSP experience
Strong English communication skills
Ability to work EST business hours
Comfortable working under pressure and managing multiple priorities
Strong troubleshooting and analytical skills
Ability to work independently in remote environment
Experience supporting SMB customers in production environments

Strong Technical Requirements
Microsoft 365 administration
Networking
Microsoft Intune / Endpoint Manager
Entra ID (Azure AD)
Exchange Online
Conditional Access
Microsoft Defender
Windows 10/11 administration
PowerShell scripting
Datto RMM
SharePoint Online & OneDrive
Teams administration
Active Directory & hybrid environments
DNS, networking, VPN troubleshooting
Security best practices for Microsoft environments

Nice to Have
Huntress
Cisco UCS
Autotask PSA
ITGlue
Azure infrastructure experience
Apple Business Manager
Okta
Microsoft certifications

Responsibilities
Support and maintain Microsoft-based customer environments
Handle L2/L3 escalations from Service Desk team
Troubleshoot complex endpoint, identity, and cloud issues
Work with Intune deployments, policies, compliance, and security baselines
Support onboarding and migrations for SMB customers
Maintain documentation and technical standards
Assist junior engineers with troubleshooting and guidance
Participate in infrastructure improvement initiatives
Work across multiple customer environments simultaneously
Support proactive maintenance and monitoring activities

What We Expect
MSP mindset and customer-first attitude
Ownership mentality
Ability to stay organized while managing multiple tickets/customers
Strong communication and documentation habits
Ability to make technical decisions independently
High attention to detail
Reliability and accountability

Work Conditions
Fully remote
B2B contract
EST timezone overlap required
Long-term cooperation
Competitive compensation based on experience

If you are an experienced IT Infrastructure engineer who enjoys solving real-world infrastructure problems and working with modern Microsoft technologies in MSP environments, we would love to talk to you.