Microsoft 365 Support Specialist - Clerk Grade 7/8 - Information Technology

• Responsible for the administration and continuous improvement of Microsoft 365 support services.
• Ongoing full-time - Sydney CBD based.
• $116,981 to $129,492 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role:

The Microsoft 365 Support Specialist is the technical subject matter expert responsible for the administration, optimisation, support and continuous improvement of Microsoft 365 services across NSW Parliament. The role provides advanced hands-on expertise across Microsoft Outlook, Exchange Online, Teams collaboration and telephony, SharePoint, OneDrive, Office applications and associated Microsoft cloud technologies.

The position ensures Microsoft 365 services are secure, reliable, integrated and aligned to business needs, enabling productive and modern digital ways of working for Members, their staff, electorate offices, and Parliamentary departments. This role also contributes to platform governance, lifecycle planning, user adoption and the strategic uplift of workplace technology capabilities across Parliament.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

• Competitive salary and annual leave loading
• 35-hour week and flexible work options
• Corporate Wellbeing programs including seminars and Fitness Passport
• Free annual Influenza vaccination
• Salary packaging options via superannuation contributions or a novated vehicle lease
• On-site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you would require significant experience supporting and resolving issues associated with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive and SharePoint. Demonstrated experience resolving complex and multifaceted user access, collaboration and integration issues with Microsoft 365 features. Sound understanding and application experience in Microsoft cloud environments and administrative tools such as Microsoft 365 admin centre and Teams/SharePoint management portals. Experience with device and user support and demonstrated experience in developing and documenting operating procedures and self-help resources for digital workplace users.

Essential Requirements

• Tertiary qualifications in Information Technology, Business Systems, or a related field, or equivalent experience in a software support environment.
• Certification in ITIL Foundation in service management practices.
• Ability and willingness to participate in an “on-call” roster for coverage on Parliament Sitting Days.

Further information to assist you with applying for this position:

• Role Description
• Department of Parliamentary Services website
• Pre-employment requirements - NSW Parliament

How to apply:

To apply for this position please provide:

• An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
• A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

• Describe your hands-on experience administering and supporting Microsoft 365 services, including Outlook, Exchange Online, Teams, OneDrive, SharePoint, Office applications and Microsoft 365 admin tools.
• Provide an example of how you investigated and resolved, or helped resolve, a complex Microsoft 365 issue. Please describe the issue, the technical steps you took, who you worked with, and what was documented or improved afterwards.

Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).

Applications must be lodged online through: http://iworkfor.nsw.gov.au/

To be eligible to apply for this role, you must meet one of the following criteria:

• an Australian Citizen
• a permanent resident of Australia; or
• a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour.

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492618

CLOSING DATE: Monday 5 October 2026 [11.55 pm]