Microsoft 365 Support Engineer
Lenovo PCCW Solutions · Singapore River, Central Region ·
- Work mode
- Onsite
- Category
- Support
- Experience
- 2+ years
About the role:
We are looking for Microsoft 365 Support Engineers to provide Level 2 support and administration across the Microsoft 365 service catalogue.
Key responsibilities:
Deliver day-to-day support for Microsoft 365 services, incidents, requests, and approved changes.
Administer Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage users, groups, licenses, MFA, SSPR, and Conditional Access.
Support Intune, Defender, Purview, and tenant-supporting Azure services.
Monitor service health, troubleshoot issues, and manage Microsoft support cases.
Participate in on-call support and operational improvements.
About you:
Minimum 2 years of Microsoft 365 administration or L2 support experience.
Hands-on experience with Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Familiarity with ITIL processes, SLA-driven support, and incident management.
MS-102, MD-102, or equivalent M365 experience.
Experience with Intune, Defender, Purview, PowerShell, and Power Platform Governance.
Exposure to government or regulated environments.
Microsoft security certifications are advantageous.