JOB SUMMARY
The MES Engineer (Second Shift) is responsible for providing advanced on-site support for the Manufacturing Execution System (MES) during off-shift production hours, ensuring the stability, availability, and performance of critical manufacturing systems.
This role requires hands-on experience with MES applications, database administration (DBA), and production support to proactively monitor system health, troubleshoot complex application and database issues, and perform root cause analysis to minimize production downtime. The engineer will work closely with manufacturing, automation, infrastructure, and development teams to ensure seamless factory operations, maintain data integrity, and support continuous system optimization.
The ideal candidate is a mid-level engineer with experience supporting enterprise manufacturing systems, strong SQL and database troubleshooting skills, and the ability to manage production incidents in a fast-paced, 24/7 manufacturing environment.
ESSENTIAL ROLES AND RESPONSIBILITIES
- Provide operational and technical support for the Manufacturing Execution System (MES) during second-shift manufacturing operations, ensuring high system availability, reliability, and production continuity.
- Monitor MES applications, database performance, system interfaces, and production transactions in real time to proactively identify, analyze, and resolve potential issues before they impact manufacturing operations.
- Diagnose and troubleshoot complex MES, database, application, and interface issues affecting production, quality, equipment connectivity, and data integrity.
- Perform SQL analysis, query optimization, database performance tuning, and root cause analysis (RCA) to improve application performance and resolve production-related issues.
- Support database administration activities, including performance monitoring, backup and recovery validation, data integrity verification, and routine database maintenance.
- Collaborate with Production, Quality, Manufacturing Engineering, Maintenance, Infrastructure, and other IT teams to investigate and resolve cross-functional operational issues.
- Coordinate with enterprise application owners and integrated system teams to troubleshoot interface issues and ensure seamless data exchange across manufacturing systems.
- Partner with Global HQ MES development and support teams to investigate critical production incidents, validate system enhancements, support deployments, and implement continuous process improvements.
- Participate in on-call production support and provide after-hours incident response as needed to ensure uninterrupted manufacturing operations and business continuity.
REQUIREMENTS
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
- 3–5 years of experience supporting MES or manufacturing systems in a production environment.
- Experience working in a manufacturing environment with a solid understanding of manufacturing processes and operations.
- Experience developing or supporting applications using C#, Java, and SQL.
- Proven ability to collaborate effectively with Production, Engineering, Infrastructure, and cross-functional IT teams.
Preferred Qualifications
- Experience performing root cause analysis (RCA) and troubleshooting complex application, database, and production issues.
- Experience supporting system integrations between MES and enterprise applications (e.g., ERP, equipment interfaces, QMS, EMS).
- Strong knowledge of SQL, database performance analysis, query optimization, and production support.
- Experience with software deployment, change management, and production release validation.
- Strong analytical, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced manufacturing environment.
Skills & Competencies
- Ability to remain calm and effective in high-pressure production situations
- Strong sense of ownership and responsibility during off-shift operations
- Attention to detail and disciplined documentation habits
- Ability to work independently while coordinating with remote teams
- Willingness to learn MES platforms and smart factory technologies
INTERNAL TRAINING REQUIREMENTS
- Health & Safety Orientation
- New Hire or New Position Orientation
- Environmental Policy Statement
- Samsung Philosophy and Values
QUALITY ASSURANCE REQUIREMENTS
- Comply with requirements of the Quality Operating System (QOS) in accordance with ISO 9001:2008
- Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems
- Initiate preventative and continuous improvement actions relating to product, process and quality systems
HEALTH & SAFETY REQUIREMENTS
- Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor
- Use of appropriate personal protective equipment (PPE) and safety systems
- Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures
- Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures
- Assist with the preparation of risk assessments
- Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor
- Report OH&S problems
- Report workplace hazards to the supervisor as soon as possible after they occur
- Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident
- Lead incident investigations and implement corrective actions
- Complete monthly H&S inspections