Merchandise Operations Specialist

Position Summary

The Merchandise Operations Specialist provides comprehensive administrative, operational, and analytical support across merchandise buying and domestic/import administration functions. This role partners closely with Buyers, Logistics, Compliance, Distribution Centers, vendors, and cross-functional teams to ensure efficient item setup, purchase order execution, product flow, and vendor account management.

The position is responsible for maintaining accurate product data, managing purchase orders (domestic and import), supporting promotional planning, and ensuring compliance with all regulatory and company standards. Success in this role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and effective communication across internal and external stakeholders.

Key Responsibilities

1. Item & Data Management

• Create and maintain SKU data within AS400 following quote sheet and compliance guidelines
• Validate and update product data including pricing, packaging, case pack, weight, and other required details
• Participate in product and artwork review meetings and implement updates in systems

2. Purchase Order Management

• Create and manage domestic and import purchase orders, ensuring compliance with company and regulatory requirements
• Maintain and update PO data including FOB terms, lead times, pricing, and ship windows
• Coordinate letter of credit amendments and ensure timely processing with finance and vendors

3. Product Flow & Logistics Coordination

• Monitor product lifecycle from order creation through distribution center receiving
• Coordinate with distribution centers to resolve discrepancies, shortages, and overages
• Track shipment timelines and proactively address delays or compliance gaps
• Manage sample approvals and coordinate with buyers, vendors, and design teams to meet product requirements
• Verify required documentation including lab testing, certifications, and regulatory filings prior to shipments

4. Reporting & Analysis

• Generate and analyze weekly and ad hoc reports for merchandising and performance tracking
• Identify risks such as delayed approvals or shipment issues and communicate proactively to stakeholders
• Maintain tracking tools, dashboards, and spreadsheets to support operational visibility

5. Issue Resolution & Claims Management

• Research and resolve product issues, vendor claims, and customer complaints
• Coordinate cross-functional resolution of Purchase Order discrepancies and operational challenges

6. Sales & Promotional Support

• Partner with Sales Promotion teams to support merchandising events, including planning and sample coordination
• Ensure promotional displays and materials align with buyer strategy

7. Administrative & Cross-Functional Support

• Provide administrative support including reporting, documentation, and communication coordination
• Assist stores, distribution centers, and internal teams as needed
• Support special projects and miscellaneous operational tasks
• Communicate policy updates, compliance expectations, and operational changes to vendors
• Act as liaison between vendors, buyers, logistics, and internal partners to resolve issues and maintain strong relationships

Qualifications

Education & Experience

• High school diploma or GED required; bachelor’s degree preferred

Skills & Competencies

• Strong organizational and multitasking skills with attention to detail
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Analytical mindset with problem-solving capabilities
• Ability to manage sensitive and confidential information

Technical Skills

• Proficiency in Microsoft Office (Excel, Word)

Work Environment

• Office-based role with standard full-time schedule
• Fast-paced, deadline-driven environment requiring frequent interaction with cross-functional partners and external vendors

Start Rate = $20.00-22.00 Per hour.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Our success is a team effort —

when we reach our goals, you’ll be eligible for a yearly bonus!

Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

Merchant Services

Dollar Tree