Memory Care Program Manager

Hilltop Reserve, one of Denver's premier senior living communities, is seeking a compassionate and experienced Memory Care Program Manager to lead our Memory Care neighborhood. In this vital role, you’ll oversee the day-to-day operations of the program, ensuring residents receive exceptional, person-centered care in a nurturing and engaging environment. You’ll provide direct supervision and support to Health Services team members, promote best practices in dementia care, and partner with families to create meaningful experiences that honor each resident’s individuality. The ideal candidate is a dedicated leader who combines strong organizational skills with genuine empathy and a passion for serving those living with memory loss.

At Ascent Living Communities, we’re dedicated to elevating senior living by creating a better life for our residents, their families, and the team members who support them. We believe in providing our teams with the tools, resources, and opportunities they need to thrive—both personally and professionally. Our communities are designed around warmth, trust, and connection, offering a boutique experience that feels like home. Hilltop Reserve is proud to be part of the Ascent Living family, a locally owned Colorado company known for its innovative approach, outstanding care, and commitment to excellence in senior living.

Benefits:

• 3 weeks of paid time off a year

• Medical insurance including vision and dental

• 100% employer paid life and long-term disability insurance

• Accident and short-term disability insurance

• 401(k) with employer match

• Sunny Day emergency savings account with employer match

Duties and Responsibilities:

• Provides direct supervision of Resident Assistants and QMAPs, which includes monitoring job performance, evaluations, hiring, coaching, and counseling associates and assisting with the documented corrective action as needed.

• Ensures all new associates working in Monarch House have completed Orientation Checklist and this is turned in to human resources within 30 days of hire.

• Responsible for creating and maintaining the schedule for all non-licensed clinical team members in memory care.

• Day-to-day responsibility for the Monarch House program; providing oversight to ensure care is delivered in accordance with program standards. This includes conducting daily rounds of the neighborhood.

• Coordinates training and education of resident care staff regarding Monarch House program/activities on an ongoing basis. This includes classroom in-services and situation-specific training.

• Verifies all associate hours in HRIS system prior to payroll.

• Coordinates and assists with Monarch House monthly vital signs clinics.

• Assigns laundry and shower schedules weekly and ensures compliance.

• Monitors QMAPs in administration of medication, to include annual competency completion and performs WEEKLY med cart audits and medication room review/organization.

• Medication management, including administration of medications to residents, ordering medication from pharmacy and maintaining records as dictated in policies and procedures. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.

• Educates QMAPs on medication administration, orders, tagging medications, processing medications, refills from pharmacy and medication destruction which will occur as soon as medication is removed from medication cart.

• Observes resident’s health status, takes actions to address concerns within scope of practice, and reports all significant changes or significant incidences to Wellness Nurse and/or Health Services Director in a timely manner.

• Reviews incident reports for completion daily, if not complete, will ensure completion and will sign off on all Monarch House incident reports.

• Will update resident care plans after falls and as needed.

• Communicates to families regarding resident's personal needs, as requested. Reminds families of need for scheduled physician, dental, podiatry, dermatology, or eye appointments. Will assist in scheduling medical appointments as needed.

• Organizes, schedules and attends care conferences/service plan reviews as required, with appropriate resident care team members and resident families. Updates team on any service plan changes.

Qualifications:

• QMAP certification

• Certified dementia practitioner certification preferred

• Minimum 2 years previous leadership experience, preferably in a senior living environment

• Minimum 1 year experience working with adults with Dementia

• Due to the nature of the work performed by Ascent Living Communities, and that this position works with a vulnerable population, we do require a criminal background check be completed

Pay:

$65,000-$70,000 a year, based on experience