Member of Technical Staff, Product Design
Seattle, WA | Hybrid
NTT DATA AIVista, Inc., a wholly owned subsidiary of NTT DATA, is a Silicon Valley-based AI company building enterprise AI products for complex, regulated environments. We combine deep AI product and engineering expertise with NTT DATA's industry knowledge, enterprise relationships, and systems integration capabilities to deploy AI solutions for enterprise customers globally.
The Role
AIVista is building AI products that automate complex operational work inside regulated enterprises. Designing these systems requires more than creating an intuitive interface. It requires defining how humans and AI agents work together when decisions have real business, financial, and regulatory consequences.
As a Member of Technical Staff, Product Design, you will own the human-AI interaction model across critical AIVista workflows. You will define what a trusted AI agent can decide autonomously, what requires human review, when an agent must escalate, what evidence it presents, and how users maintain control over AI-driven decisions.
Our first product is AI for Insurance, powered by AIVista. You will join a small, high-leverage team and work directly with Product, Engineering, and Applied Science to solve one of the most important design challenges in enterprise AI: how people and agents, as well as agents and other agents, coordinate, hand off work, escalate decisions, establish trust, and maintain accountability for outcomes.
Our development process is spec-driven. Design artifacts are first-class inputs into how we build, and you will create specifications engineers and coding agents can execute, build functional prototypes, and help establish the product design practice as AIVista scales.
What You'll Do
Define the division of responsibility between people and AI agents, including what agents decide, propose, escalate, and return to human control.
Design interaction patterns for human-agent and agent-to-agent workflows, including confidence signals, human-in-the-loop controls, permissions, escalation paths, and auditable decision histories.
Own and evolve AIVista's design system as product infrastructure, including components, interaction patterns, accessibility standards, and machine-consumable rules.
Conduct direct research with enterprise users, including onsite observation of adjusters, underwriters, and operations teams.
What Success Looks Like
In your first 90 days:
In your first 12 months:
Demonstrate measurable improvements in human touch rate, exception volume, accept and override ratios, and time to stand up known workflows for new customers.
What We're Looking For
8+ years designing complex software products, including operational, workflow-driven, or enterprise products where users perform consequential work.
Deep experience in AI products or regulated, high-consequence workflows, ideally both, including agents, copilots, intelligent automation, human-in-the-loop systems, or comparable products.
Strong systems thinking across state, permissions, exceptions, queues, handoffs, dependencies, and information architecture.
Preferred Qualifications
Experience in regulated or high-consequence environments such as insurance, financial services, manufacturing, healthcare operations, logistics, or trading.
Experience designing AI-driven or probabilistic products, including agents, copilots, intelligent automation, or human-in-the-loop workflows.
Experience designing for trust, accountability, AI governance, and oversight, including explainability, decision provenance, confidence signals, and override paths.
You don't need to match every qualification. If this work excites you and you believe you can do it, we want to hear from you.
Benefits
Compensation
The estimated annual base salary range for this role is $140,000–$225,000 USD.
The salary for the successful applicant will depend on job-related factors such as education, training, work experience, business needs, and market demands. This range may be modified in the future. Total compensation also includes variable pay in the form of an annual target bonus and other cash incentives, with a combined potential of up to 50% of base salary.
Equal Opportunity Employer
NTT DATA AIVista is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, military or veteran status, reproductive health decisions, or any other characteristic protected under applicable federal, state, or local law.