Medior Technical Support Engineer
Emerson · COLOMBES, ÎLE DE FRANCE, France ·
- Work mode
- Hybrid
- Category
- Support
Position Summary:
At Emerson, our mission is to empower engineers and scientists with innovative systems that accelerate productivity, discovery, and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI), you will play a critical role in helping customers overcome complex technical challenges and achieve long‑term success with our solutions.
You will act as a trusted technical partner, combining deep technical expertise with strong problem‑solving and communication skills to support customers, influence product evolution, and advocate for their needs across the organization.
At Emerson, our mission is to empower engineers and scientists with innovative systems that accelerate productivity, discovery, and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI), you will play a critical role in helping customers overcome complex technical challenges and achieve long‑term success with our solutions.
You will act as a trusted technical partner, combining deep technical expertise with strong problem‑solving and communication skills to support customers, influence product evolution, and advocate for their needs across the organization.
In This Role, Your Responsibilities Will Be:
- Resolve customer technical issues related to the installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
- Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
- Provide technical guidance and support to internal stakeholders across functions.
- Deliver customer education through technical training sessions, workshops, and hands‑on engagements.
- Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
- Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.
Who You Are:
You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear, practical solutions. You communicate effectively, adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and cross‑functional teams, value shared learning, and remain adaptable and resilient in a dynamic, customer‑focused environment.
You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear, practical solutions. You communicate effectively, adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and cross‑functional teams, value shared learning, and remain adaptable and resilient in a dynamic, customer‑focused environment.
For This Role, You Will Need:
- Eligibility to obtain and maintain French security clearance, in accordance with applicable regulations.
- A bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience (backgrounds such as Electrical Engineering, Computer Engineering, or Computer Science are beneficial).
- Professional‑level English proficiency (minimum B2).
- Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as required to support business and customer needs.
Preferred Qualifications That Set You Apart:
- Knowledge or practical experience in Radio Frequency (RF) technologies.
- Strong communication skills with the ability to clearly explain technical concepts to both technical and non‑technical audiences; additional language skills (Italian, German, or Spanish) are a plus.
- A structured, analytical problem‑solving approach, with the ability to identify root causes and propose effective solutions.
- A solid technical foundation, including familiarity with electronic circuit design concepts and basic electronic instrumentation.
- Comfort working in a fast‑paced, evolving environment with varied daily challenges.
- A collaborative mindset and experience working effectively within cross‑functional, international teams.
- Previous customer‑facing experience in technical support, service, or application engineering roles.
Our Culture and Commitment To You:
At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture that encourages innovation, collaboration, and diverse perspectives—because we know that the best ideas come from inclusive teams working together.
We invest in your development through continuous learning opportunities, mentorship, and clear career pathways, supporting your professional growth and long‑term success. Guided by our values, we strive to make a positive impact on our customers, our communities, and the world around us. Learn more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson.
At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture that encourages innovation, collaboration, and diverse perspectives—because we know that the best ideas come from inclusive teams working together.
We invest in your development through continuous learning opportunities, mentorship, and clear career pathways, supporting your professional growth and long‑term success. Guided by our values, we strive to make a positive impact on our customers, our communities, and the world around us. Learn more about our Culture & Values and our commitment to Diversity, Equity & Inclusion at Emerson.