MEDICAL TECHNICAL WRITER

POSITION PURPOSE

The Medical Technical Writer is responsible for developing accurate, comprehensive, and compelling medical and claims documentation that supports patients in obtaining appropriate healthcare services, benefits, and approvals. This role translates complex medical information into clear, well-supported narratives and documentation for claims, durable medical equipment (DME), and Home Health Care (HHC) requests.

The Medical Technical Writer plays a critical role in supporting successful claim outcomes by reviewing medical records, identifying relevant conditions and supporting evidence, and ensuring documentation accurately reflects medical necessity. The role also promotes patient confidence and engagement through timely, professional, and compassionate communication with patients, healthcare professionals, and other stakeholders.

MAJOR RESPONSIBILITIES

1. Prepare high-quality medical documentation: Draft clear, accurate, and persuasive Letters of Medical Necessity (LMNs), medical narratives, claims documentation, and other supporting materials in accordance with applicable requirements and organizational standards.

2. Manage a high-volume workload: Effectively prioritize and manage multiple claims and documentation requests while consistently producing approximately 50–60 letters per month and meeting established quality, productivity, and turnaround-time expectations.

3. Conduct comprehensive medical record reviews: Review patient records to identify relevant diagnoses, conditions, treatments, functional limitations, and other clinical information that may support HHC, DME, and claim requests.

4. Translate clinical information into compelling documentation: Apply knowledge of health sciences and relevant medical literature to develop well-supported documentation that clearly establishes medical necessity and addresses applicable claim or benefit requirements.

5. Support successful claim outcomes: Ensure documentation is complete, accurate, and aligned with applicable program requirements to facilitate timely review and approval of claims, HHC services, DME, and other eligible benefits.

6. Advocate through accurate documentation: Ensure LMNs and supporting documentation appropriately capture all documented and eligible medical conditions and related needs, supporting the maximum allowable services, hours, and benefits consistent with medical necessity and applicable program guidelines.

7. Collaborate with stakeholders: Communicate effectively with patients, healthcare professionals, internal teams, and other stakeholders to obtain necessary information, resolve documentation gaps, and support successful claim progression.

8. Promote patient engagement and satisfaction: Provide timely, accurate, professional, and compassionate communication that helps patients understand the documentation process and maintain confidence throughout the claims process.

9. Maintain documentation quality and compliance: Ensure all written materials are accurate, professionally presented, appropriately supported by the medical record, and consistent with organizational policies, procedures, and applicable requirements.

DIMENSIONS

• Serves as a member of the Growth Office.

• Supports documentation and claims-related needs for a patient population of up to 500 patients.

• Meets or exceeds established weekly and monthly key performance indicators (KPIs) related to productivity, quality, timeliness, and patient success.

• Manages multiple concurrent documentation requests while maintaining accuracy, consistency, and attention to detail.

JOB QUALIFICATIONS AND COMPETENCIES

Education

• Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred.

Experience

• 1–3 years of experience in a healthcare setting required, preferably in medical writing, clinical documentation, Letters of Medical Necessity, claims administration, healthcare operations, or a related field.

• Experience reviewing medical records and translating clinical information into clear written documentation preferred.

• Familiarity with healthcare benefits, claims processes, or government healthcare programs preferred.

• Knowledge of the Department of Energy Employees Occupational Illness Compensation (DEEOIC) Program is preferred.

Technical Skills

• Strong proficiency in Microsoft Office Suite, including Word and Excel.

• Ability to research, interpret, and apply relevant health science literature and clinical information.

• Strong written communication and medical documentation skills.

• Ability to analyze complex medical information and synthesize it into concise, well-organized narratives.

• Strong attention to detail and ability to identify inconsistencies, missing information, and documentation opportunities.

Core Competencies

• Patient and customer focus

• Patient advocacy

• Written and verbal communication

• Critical thinking and analytical reasoning

• Problem-solving

• Organization and time management

• Adaptability and accountability

• Collaboration and teamwork

• Empathy and active listening

• Attention to detail

• Professional judgment

• Ability to work effectively in a high-volume environment

ACKNOWLEDGEMENT

I acknowledge that I have read and understand the responsibilities, qualifications, and expectations outlined in this job description. I understand that I am expected to perform my duties in accordance with Giving’s policies and procedures and to consistently demonstrate the organization’s HEART values:

• Humility – Serve and support others while remaining open to feedback, learning, and continuous improvement.

• Empathy – Practice active listening, consider the perspectives and experiences of others, and treat patients, families, and colleagues with kindness and compassion.

• Advocacy – Proactively support patients and teammates, identify and remove barriers, and seek opportunities to improve outcomes.

• Respect – Treat others with appreciation and dignity while communicating honestly, professionally, and respectfully.

• Teamwork – Collaborate effectively, empower others, value diverse perspectives, maintain a positive and solution-oriented approach, and contribute to a supportive team environment.

• Create medical and legal documentation with accuracy and a focus on fostering positive relationships with healthcare professionals and other stakeholders.
• Efficiently manage a high volume of claims on a weekly basis, producing 50-60 letters per month.
• Provide continuous support by reviewing patient records and identifying additional health issues to maximize claim approvals and benefits.
• Maintain high standards to build and sustain patient trust.
• Clearly communicate to ensure that patient expectations are aligned with what is realistically achievable.
• Apply technical skills, including application of health science literature, to secure prompt and successful claim approvals.
• Foster patient satisfaction and engagement through effective communication and consistent support.
• Build and maintain strong collaborative relationships with stakeholders.

• Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health or related field preferred.
• A minimum of 2 years of experience in a healthcare setting is required, preferably in coordinating and managing patient documentation, medical writing, medical terminology, or in a healthcare administration role.
• Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.
• Proficiency in Microsoft Office Suite and other relevant software is required.