Medical Support Assistant (Office Automation)

About the Position: In the Outpatient Records Department. Hours of work are 0600-1430, 0700-1530, and 0730-1600. Work with Internal and External customers, maximum patient contact and heavy customer service. Process records requests for the Military Health System and WRNMMC. This is a Direct Hire Solicitation (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Receive, process, and complete requests for patient information.

Analyze, research, and evaluate various medical documents.

Generate invoices for the copying services for all records for which billing is permitted.

Utilize automated healthcare systems to research medical documents.

Maintain a log of all records requested from other Military Treatment Facilities (MTFs) and Third-Party Facilities.

Coordinate with the appropriate providers to gather the pertinent information related to Release of Information.

Retrieve all available medical records, both paper and electronic, for valid requests.