Medical Support Assistant (Advanced) - Health Benefits

The incumbents are assigned to the Enrollment & Eligibility and related Business Office section at the Columbia VA Healthcare System at the following locations: Columbia, Greenville, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. The goal of these positions is to perform a variety of administrative duties that facilitate an effective workflow for the clinical staff.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Eligibility & Enrollment Operations Conducts comprehensive VA health benefits application reviews. Verifies eligibility through HEC, VIS, MPI Toolkit, and related systems. Processes enrollment applications and updates eligibility status. Performs follow-up on pending or unverified eligibility data. Reviews and resolves enrollment discrepancies, including HEC alerts. Registers and enroll patients per VHA guidelines. Updates demographics, insurance, military service, and income information. Assists Veterans with VHIC identity verification and card issuance. Coordinates information with Beneficiary Travel, Community Care, My HealtheVet, and VBA. Scheduling & Consult Coordination Schedules, cancels, and manages patient appointments using VHA directives. Manages consults, recall lists, and ISS workflows. Performs mandated contact attempts for consults. Cancel consults when appropriate and ensures documentation for consults older than 90days. Educates Veterans regarding VA versus community care wait times. Executes same-day consult actions using DST and consult toolbox. Communication & Customer Support Screens inbound calls and determines required actions. Provides routine administrative assistance and resolves issues. Elevates complex concerns to supervisors or appropriate service lines. Communicates clearly, respectfully, and promptly with Veterans and staff. Coordinates transportation and travel concerns with Veterans Transportation Service. Data Integrity & Documentation Management Enters, reviews, and verifies health eligibility and demographic data. Resolves discrepancies using IEMM and other reporting modules. Extracts medical information for patient education while following HIPAA. Ensure proper route of documents to HIMS for scanning. Generate or assist with required administrative data reports. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Work Schedule subject to change based on agency needs. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 63467F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.