Medical Clinic Operations Manager

At ACHC, we are committed to improving the health and well-being of our communities. As a Federally Qualified Health Center and licensed primary care clinic, we provide comprehensive medical and dental services, along with specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. With clinics located across Fresno, Kings, and Tulare counties, our team works together to deliver accessible, high-quality care to every patient.

SUMMARY

The Clinic Operations Manager is responsible for the day-to-day operations of Aria’s clinic network (16 sites) and staff, with first-line accountability for outcomes and satisfaction. Facilitates effective organization of staff, equipment, supplies, and time. Effectively supervises clinics through delegation of tasks to site managers. Participates in strategic planning activities for the organization.

RESPONSIBILITES

• Actively identifies and reports opportunities for improvement, seeks solutions and communicates through proper chain of command.
• Actively participates in departmental PI activities including committee involvement and assisting with formulating and monitoring PI criteria and indicators.
• Maintains strict confidence of customer information and ensures that customer's privacy is maintained.
• Promptly responds to requests for service with courtesy and helpfulness.
• Listens attentively to and empathizes with customers, co-workers, supervisors, and subordinates.
• Attends to customer, co-workers, supervisors, and subordinates needs with a gracious and respectful attitude. Answers all questions with patience and professionalism.
• Adheres to customer service excellence policies and standards.
• Handles complaints in a responsive and professional manner.
• Takes initiative to assist other staff in completion of their assignments, as needed.
• Accepts additional duties, when necessary, in a flexible and positive manner.
• Completes high quality work in accordance with outlined standards and procedures within defined time frames.
• Assumes responsibility to maintain knowledge of and compliance with all current organization policies.
• Displays a professional appearance, consistently wears name badge, and practices good personal hygiene.
• Visit every ACHC site assigned to you a minimum of 1 time per week.
• Formally meet, in person, with every site manager two times a month at their clinic site for a one-on-one discussion.
• Travel between ACHC clinic sites 80% of the time.
• Be present at all external audits at all ACHC sites to ensure operational compliance with all regulatory issues.
• Meets and remains current with organization wide policies and procedures.
• Sets priorities and demonstrates effective organizational skills by optimizing use of time, meeting deadlines, and completing assigned tasks in a cost responsible manner.
• Demonstrates flexibility and supports changes that improve quality of care, service, and operations.
• Improves skills through continued education and training.
• Safely performs job duties by maintaining a safe and clean work environment and practicing safe work habits.
• Facilitate operational clinic survey readiness activities to comply with regulatory and contractual requirements, including state and federal audits.
• Proactive identification and assists in correction of operational regulatory issues.
• Collaborate and assist in deployment of corrective action plans with Chief Compliance Officer to support a culture of continuous quality and safety.
• Assist in planning responses to new, revised, or upcoming operational regulations or standards.
• Remain current and knowledgeable of all present and future operational regulatory / quality mandates.
• Works directly with health center site managers to identify health center operational efficiencies and deficiencies and develops and implements appropriate solutions to reach stated goals and objectives.
• Develops and deploys a monthly operational site review, based on Health Plan, CDPH, OSHA, HIPAA standards with action items needed for correction of deficiencies.
• Provides direction to the site manager to develop an action plan to improve performance for any identified operational issues and follows up as appropriate to assess improvement with revision to the action plan as needed.
• Collaborates with Clinical Quality Manager on all audits.
• Ensures ACHC clinic wide standardization and uniformity of operations.
• In collaboration with Chief Compliance Officer, annually reviews and updates operational staff training plan.
• Demonstrates understanding of fire, disaster, safety, and infection control policies and attends and completes all required training and meetings in a timely manner.
• Willingly performs other related duties as assigned or requested in a flexible and positive manner.