Marketing & Corporate Communications Officer
DHL · Pasay, National Capital Region ·
- Category
- Marketing
- Acts as the country-level interface between global and regional marketing and DGF PH activities.
- Translates global and regional marketing and communications priorities into locally relevant, brand-compliant plans, campaigns, customer communications, events and sales enablement tools.
- Supports the Head of Marketing & Sales, Head of Sales Support and Sales organization in driving growth, customer engagement and transformation through disciplined marketing execution, effective communications, operational excellence and Sales Excellence initiatives.
- Provides coordination and after-sales support for selected customer requirements, digital sales tools, customer feedback programs and other strategic initiatives assigned to the role.
- The role manages multiple recurring and project-based deliverables, often with competing priorities, fixed campaign or event dates, and brand, governance, budget and stakeholder requirements.
Qualifications:
- Bachelor's Degree in Marketing, Communications, Business, Logistics, Supply Chain Management, or a related field.
- Strong understanding of the freight forwarding and logistics industry, including Air Freight, Ocean Freight, and supply chain solutions.
- Relevant experience in freight forwarding, logistics, marketing, corporate communications, sales support, sales excellence, customer experience, or commercial functions.
- Experience in managing marketing campaigns, customer events, corporate communications, customer engagement programs, and cross-functional projects.
- Strong written and verbal communication, presentation, stakeholder management, and project coordination skills.
- Proficiency in Microsoft 365 and digital customer platforms, with the ability to analyze data and translate insights into actionable recommendations.
- Ability to work effectively in a matrix organization, manage multiple priorities, and collaborate with local, regional, and global stakeholders.
- Customer-focused with commercial mindset, detail-oriented, and committed to continuous improvement.
- Experience within the freight forwarding, transportation, logistics, supply chain, or international trade industry, preferred.
- Knowledge of DHL Global Forwarding products, commercial processes, customer solutions, and digital platforms such as myDHLi, preferred.
- Experience supporting customer accreditation, customer satisfaction programs, sales enablement initiatives, and customer-facing events, preferred.