Market Research Analyst

Reporting to: Director CAI

Location: Boston, MA or Hybrid

How you will make an impact...

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors, and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.

Real network experience is our focus, and ultimately, that’s what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

We’re looking for an Analyst to join our Client Analytics & Insights (CAI) team. The CAI team provides an advisory service that turns Opensignal's proprietary data into useful market insights for our clients. The Analyst will play a key role in engagements with one or more major client accounts – working to create and communicate high-value insights from our data with direct client interaction.

The Analyst will apply creativity, analytical curiosity, and industry knowledge to our client’s most critical business questions. The Analyst will enjoy working with data and translating it into a compelling story. They will work with large, complex data sets and collaborate with team members to build client deliverables. The Analyst will develop real, actionable insights and recommendations for our clients. The Analyst will represent the Opensignal brand in communications with clients and be dedicated to creating an outstanding customer experience.

What you will be doing?

Including but not limited to:

• Develop and execute novel and complex analysis that leverages Opensignal's proprietary data and other in-house data sets.
• Apply tools such as Excel, SQL, and R to extract useful data, create reports, and ultimately deliver client insights.
• Serve as an industry expert by researching and analyzing key industry trends, events, and players.
• Tell stories with data – starting from a detailed examination of data, develop compelling narratives about market trends and implications for our clients.
• Develop and deliver client presentations, contributing independently to creating PowerPoint presentations for in-person and remote delivery.
• Engage deeply with your assigned clients by delivering regular reports, responding to ad-hoc requests, and proactively identifying risks and opportunities.
• Support relationships with assigned clients to ensure high levels of client satisfaction, support contract renewals, and drive sales of new products.
• Partner with sales and marketing to communicate Opensignal's capabilities, product suite, and market insights to clients and prospects.
• Understand and anticipate client needs to drive research, product development, and client priorities.
• Evaluate the methods and procedures used to obtain data to ensure validity, applicability, efficiency, and accuracy.

Required Skills & Abilities

• 1-2 years of experience in business analysis, data analysis, market research, or management consulting.
• Experience planning and executing novel analysis of diverse data sets.
• Excellent critical thinking and problem-solving skills.
• Proficiency with Excel and SQL, R, or VB for analysis of big data.
• Client service experience or experience supporting diverse internal stakeholders.
• Strong business writing and presentation development skills.
• Strong oral presentation skills and the ability to think on your feet.
• Experience working cross-functionally to achieve objectives.
• Demonstrated ability to thrive in fast-paced and unstructured environments.

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages including a long-term equity program
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work)
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous Paid Time Off including: holiday allowance including Flexible vacation time, flexible sick leave, parental leave, half day summer Fridays, and the opportunity to work from abroad
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and social

With offices in London, Boston and Victoria, British Columbia, we are truly international, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, disability, national origin, gender and gender identity, sex, sexual orientation, age, marital and civil partnership status, veteran status or pregnancy or maternity.

Compensation Ranges

In compliance with all states and cities that require transparency of pay, the annual base compensation for this position ranges from $68,000 to $72,000. In addition to base salary, employees are eligible for variable compensation in the form of a performance-based company bonus.

Opensignal follows a market-based compensation philosophy, which means we benchmark our compensation for roles at Opensignal relative to other tech companies at a similar size and stage. Your compensation will be based on the relevant market benchmarks for someone in your role with a similar level of experience in your geography.

Our compensation philosophy includes ensuring all employees are paid competitively within the range for their role and level taking into consideration market data from leading market sources.

Work Authorization Requirement

This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must have permanent, unrestricted authorization to work in the United States at the time of hire and throughout employment.

Employer sponsorship includes, but is not limited to, H-1B (including transfers), O-1, TN, E-3, F-1 OPT/STEM OPT extensions, or any other employment-based petition filed by the company.

NOTE: Opensignal only reviews job applications submitted through our official website: https://www.opensignal.com/about/opensignal-careers
If you have received an offer or communication that seems suspicious or did not go through our website, do not share any personal or financial information.
If you are unsure about the legitimacy of a job offer or recruitment message you received, please contact us directly at: [email protected].