Maritime Customer Solutions Engineer

We are partnering with a global technology solutions provider in the maritime industry to hire a newly created position - Customer Solutions Engineer. This role sits within the commercial function and focuses on delivering tailored technical solutions to shipowners, operators, and partners across the region.

Operating across Europe, Asia, the Middle East and the Americas, the business develops its own technology, software and digital solutions specifically for the global shipping industry. Its in-house R&D and engineering teams are continuously developing new products designed to improve connectivity, operational efficiency and digitalisation across maritime organisations.

This is an excellent opportunity for a commercially minded technical professional who enjoys being customer-facing, translating complex technology into practical solutions and helping customers understand how technology can support their operations.
Responsibilities:

• Deliver engaging technical presentations, product demonstrations and solution workshops to prospective and existing customers.

• Act as a trusted technical advisor and consultant, understanding customer requirements and recommending appropriate solutions.

• Work alongside Account Managers to develop technical and commercial solutions that best address customer needs.

• Support customers in the design and configuration of technology solutions and services/

• Translate technical functionality into clear business and operational benefits for maritime customers.

• Support the technical elements of the sales cycle, from early customer engagement through to successful solution selection.

• Guide customers through technical onboarding and product adoption.

• Deliver customer and internal training sessions across the company's technology portfolio.

• Work closely with Sales, Engineering and Product teams to ensure customer requirements are clearly understood and addressed.

• Support customer meetings, industry events, seminars and product presentations.

• Collaborate with Marketing on campaigns, product positioning and technical content.

• Maintain and develop technical sales and marketing materials relating to products and solutions.

Requirements:
• A Bachelor's degree in Telecommunications, Computer Science, Computer Engineering or a related technical discipline, or equivalent professional experience.

• Previous experience within presales, solutions consulting, technical sales, customer solutions, technical account management or customer enablement.

• A genuine interest in technology and the ability to quickly understand new technical products and services.

• Strong presentation and demonstration skills, with confidence communicating with both technical and non-technical stakeholders.

• The ability to understand customer requirements and translate them into appropriate technical solutions.

• Excellent organisation and attention to detail.

• Strong communication and interpersonal skills.

• The ability to manage multiple customer requirements and work effectively under tight deadlines.

• A collaborative approach and confidence working across Sales, Engineering, Product and Marketing functions.