This role provides leadership and oversight to the IT infrastructure teams and is responsible for defining vision, formulating strategies, creating road maps and implementing processes to ensure the delivery of mission critical customer-facing software, services, and infrastructure. Working in collaboration with the broader IT organization, the role is responsible for partnering to bring customer centric solutions to the market.
- Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, labor planning and forecasting, staff productivity and performance management to include disciplinary actions up to and including termination.
- Lead dynamic teams responsible for the end-to-end design, deployment, security, and management of our global IT infrastructure spanning multi-cloud architecture, global networking, endpoint management, and enterprise applications while driving cloud FinOps, Zero Trust architecture, and infrastructure automation.
- Overseeing multi-cloud architecture, design, and deployment across GCP, Azure, and OCI environments.
- Driving infrastructure automation and deployments utilizing Terraform, Ansible, and Python.
- Own reliability, resilience, and business continuity for infrastructure services, including DR strategy, backup architecture, recovery objectives, regular testing/exercises, and post-incident reviews.
- Partner with Information Security and Cybersecurity to embed security-by-design and zero-trust principles, including privileged access, configuration standards, vulnerability remediation, logging, and compliance controls for cloud and on-prem platforms.
- Lead development and implementation of processes to aid in demand management, prioritization and sequencing of customer/operation needs, programs and projects
- Establish and monitor system Key Performance Indicators and Service Level Agreements to ensure system reliability and customer satisfaction, including processes and procedures for incident and outage management
- Provide executive-level technical leadership and architecture governance for infrastructure decisions, set standards and reference architecture, review and approve major designs and changes.
- Partner for vendor, product, software, and service evaluations
- Actively participates in leadership development activities, including succession planning, coaching, mentoring and individual development planning to raise standards and increase expectations for leadership and performance
- Other duties as necessary
:
- Bachelors degree in related field & 8 years of experience OR Associate degree in related field & 10 years of experience OR 12 years of experience
- 6 years of supervisory or management experience
Preferred :
- Masters of Business or Science
- Management experience in a Logistics or Transportation environment
Skills & Abilities:
- Strong executive presence and demonstrated ability to influence effectively at multiple levels, to gain buy-in and support of key strategies and initiatives
- Demonstrated self-confidence, particularly with client relationships; strong relationship building skills and active listening skills
- Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the public.
- A proven track record of mentoring and developing direct reports and subordinates.
- Understanding of agile principles and methodologies.
- Leading resources and managing relationships with a Managed Technical Services (MTS) alternate delivery sourcing model
- Results oriented, highly motivated, and technically fluent in all aspects of software design and development
- Experience leading, communicating and managing globally dispersed development teams
Requirements, Perks, and Benefits (US -- Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / Spanish
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401K plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time of programs ofering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.