Manager, Virtualization and Wintel Engineering

Company Details

Company URL: https://www.berkleytechnologyservices.com/

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups.

Here at Berkley Technology Services, the core of our success is our people. Our teams bring their own unique perspective and experiences which enables us to translate the needs of our business to deliver adaptable, secure solutions while providing an unmatched user-focused experience.

Our tagline “Thoughtful Minds | Empowering Possibilities” was crafted with our own teams in mind. At BTS, our teams thrive in Berkley’s decentralized model - leveraging the power of being part of a long standing, heritage brand with extensive expertise while innovation and being entrepreneurial is encouraged.

Internally, we operate as a relatively flat organization valuing communication and feedback. We pride ourselves in an open-door policy where no one is treated differently based on title, fostering a culture of trust, transparency, and engagement.

Mission (what we stand for): We Believe in the value of every voice, Translate needs into capabilities, & Secure the future of Berkley.

Vision (where we’re going): Be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched experience.

Come join us as we push forward into the future of industry leading technological solutions.

Responsibilities

At Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much like the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Manager, Virtualization and Wintel Engineering will provide leadership and mentoring in the design, implementation, and ongoing support of Windows and related infrastructure. Oversee a large diverse team of Server technicians, coordinating and prioritizing their workload. Monitor project status and communicate issues and successes as needed. Establish and maintain relationships with supported business units and their development teams. Stay abreast of new technologies, including open source, to understand possible implementations in the data center.

• Staff management responsibilities including; sourcing talent, motivation, performance management, communications, goals alignment, and skills development.
• Proactively managing and delivering a HA/DR infrastructure according to defined SLAs
• Responsible for Wintel Systems Architecture
• Responsible for Wintel Engineering Operations
• Responsible for Budget and Operating finances. Create and justify capital and operating expense items for budget purposes and track purchases.
• Responsible for Team Project and Resource Management
• Responsible for technical justification of technology
• Interface with management teams to drive team project completion and day to day scheduling of work
• Proactively plan with IT project managers and infrastructure technical architects for all projects in the IT portfolio which require infrastructure support.
• Provide input into high level decision processes
• Perform routine audits of critical infrastructure to ensure that best practices are adhered to and develop remediation steps to correct if necessary
• Manage and coordinate routine maintenance and upgrades of all supported infrastructure
• Enforce the creation of process documentation within the team, and ensure that there is team member knowledge transfer.
• Develop and provide guidance and standards based on team metrics
• Provide mentoring and coaching to peers and subordinate team members
• Collaborate with technical staff, including project managers.
• Manage the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
• Managing vendor relationships ensuring selected vendors are providing optimal service and cost/value, including management and renewal of maintenance contracts.
• Participate and adhere to defined incident, problem and change management best practices.
• Excellent communication skills particularly across functional technical areas.
• 5-10% travel

Qualifications

• Managing individuals for a minimum of (7) years
• Microsoft Windows Server technology for a minimum of (10) years
• Active Directory administration support for a minimum of (7) years
• VMWare ESX and Virtual Center virtualization technologies design for a minimum of (3) years
• DFSR administration support for a minimum of (3) years
• Citrix / Xen Server environment experience for a minimum of (5) years
• Load balancing technologies design and operations
• Solid knowledge of Web Server and database technologies
• Solid knowledge of networking concepts and technologies (protocols, software & HW components)
• Solid knowledge of SAN environments and technology
• Disaster Recovery Planning and Execution
• Patch Management Technology
• Enterprise Monitoring Systems – Solarwinds, CA Vantage
• Scripting languages (Powershell, VB script, PERL)
• Windows Systems backup and restore using various tools/utilities
• Software Delivery/Unattended installation
• Patch Management/SCCM/WSUS
• Demonstrated comfort using AI-assisted tools in a professional context;approaches AI as a standard part of modern workflow rather than a specializedor optional capability
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline. Equivalent experience and/or alternative qualifications will be considered.

This company is an equal opportunity employer