Manager Technical Support and Security Operations

Salary: Level 8, $163,427 – $176,990 pa plus super

About Us

The Insurance Commission of Western Australia (“ICWA”) is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7m Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. ICWA is a major self-funded statutory authority at the heart of the WA community.

The Opportunity

We are excited to offer a permanent Manager Technical Support and Security Operations opportunity within our IT Services leadership team.

This is an exciting opportunity for an experienced ICT leader who is passionate about people, customer experience and delivering secure, reliable technology services. Reporting to the Head of IT Services, you will lead a large multidisciplinary team across Technical Support, Infrastructure, IT Security Operations, IT Change Management and Knowledge Management.

You will play a key role in shaping how technology services are delivered, placing customers at the centre of decisions while strengthening security, resilience, service performance and operational maturity.

Central to your success will be your ability to lead and inspire people. You will create a positive and inclusive team environment, develop capability, empower your leaders and specialists, and foster a culture of accountability, collaboration, innovation and continuous learning.

You will also build trusted relationships across the organisation and with key technology partners, using those relationships to improve customer outcomes, manage technology and security risks, and identify opportunities to modernise and optimise services. Through your leadership, you will help ensure ICT services continue to meet the evolving needs of the Insurance Commission and the Western Australian community.

For further information about the role, you can view the attached Job Description Form (JDF) or contact Pri Jayasinghe on (08) 9264 3884.

About You

You are a customer-focused and influential ICT leader with a proven track record of leading, multidisciplinary technology teams. You are passionate about building high-performing teams, developing people, and creating a culture where employees feel empowered, supported and accountable for delivering exceptional customer outcomes.

You understand that great technology services are not just about systems and infrastructure. They are about enabling people, supporting business outcomes and providing reliable, secure and customer-centred experiences that build trust and confidence.

You will bring demonstrated experience in:

• Providing strategic leadership for ICT operations, technical support, security operations and enterprise infrastructure services within a complex organisational environment.

• Leading and developing multidisciplinary teams, fostering accountability, engagement, capability development and a positive, high-performance culture.

• Driving customer-centric service delivery, ensuring services consistently meet or exceed service levels, performance expectations and customer needs.

• Leading ITIL-aligned service management practices, including incident, problem, change, request, knowledge and continual improvement processes.

• Providing leadership during major incidents, complex technical issues and security events, while maintaining clear communication and stakeholder confidence.

• Managing security operations, risk management, compliance activities and governance frameworks to protect organisational systems and information assets.

• Building trusted relationships with senior executives, business leaders, vendors and managed service providers, influencing outcomes and driving strategic initiatives.

• Using performance metrics, customer feedback and operational insights to continuously improve service quality, operational efficiency and customer experience.

Most importantly, you are a visible and inspiring leader who leads with authenticity, resilience and a positive mindset. You bring a strong commitment to coaching and mentoring others, champion collaboration across teams, and create an environment where people are motivated to succeed, embrace change and deliver outstanding outcomes for customers.

You will embody the Insurance Commission's values of Care, Courage and Collaboration, demonstrating professionalism, integrity and a genuine commitment to service excellence in everything you do.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.

• Additional three public service holidays each year plus long service leave after seven years of service.

• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.

• Salary packaging options, including novated leasing for a new vehicle.

• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.

• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.

• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.

• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our commitment to a diverse and inclusive workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

• A detailed CV that clearly outlines the skills and experience you have gained in relation to the role; and

• A maximum two (2) page statement addressing all Work Related Requirements contained within the Job Description Form (JDF).

• Please nominate two (2) referees who can provide feedback on your capacity to meet the Work Related Requirements. At least one referee should be your most recent immediate supervisor.

Applications for this opportunity close at 12.00pm (AWST), Thursday 8 October 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

ICWA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at [email protected] or (08) 9264 3813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.