Job Description
Identified Candidate will act as a Cloud HCM technical SME by possessing broad knowledge and deep domain experience within the Oracle HCM Suite (Global HR, Recruiting, Perf/Goals, Comp, Talent). The candidate will be an individual contributor with the ability to interact with a global support team of functional leaders, business partners, technical experts on day-to-day production support, enhancements, quarterly patch releases- upgrades testing, issue resolution. He / She will work collaboratively with Onshore and Nearshore Oracle Cloud Project/Support teams which include Roll-out, Upgrades, Development and
Support.
Responsibilities
- Production support project experience – understanding AMS Ticketing process (Issue Management/Problem Management/Bug-fixing/Change Management), deployment process, Upgrades testing etc.
- Should be able to interact with both offshore and onshore client engagements which involves implementation/support of Oracle HCM Cloud modules.
- Overall 8+ years of ERP implementation experience with minimum 4+ years of Hands-on Experience with Oracle HCM functional (Recruiting, Perf/Goals, Comp, Talent)
- Cloud Technical expertise with Oracle Cloud Human Capital Management in two or more of the following modules: Core HR, OTL, Recruiting (Fusion), Benefits, Performance Management, Goals, Talent Management.
- Responsible for resolving production tickets, patch testing, Change requests. Also responsible for requirement analysis and documentation of the respective Oracle environment including engagement with the Oracle customer, Oracle CSI partner and developer base. Technical l Analysts shall have 3-4 hours of overlap with the Client’s Oracle Team (US Time Zone
- Working collaboratively on configurations, bug-fixes, quarterly patch testing and quality assurance prior to change deployment of the respective Oracle environment in compliance with established standards.
- Working collaboratively on managing the System Admin and Security Environment of the Oracle instance as designated by role and persona; key super-permissions for the Oracle environment, patch management, POD (instance) management and provisioning, system configuration, and risk management, role / persona security management and definition, risk management, and system configuration to maintain a secure environment.
- Should be able to perform Unit test all high level functionality including staging test scenarios and do Unit test all technical objects prior to delivery to client by documenting test results.
- Should develop runbooks for all technical objects and analyze and resolve technical queries during tickets resolution by providing functional guidance to technical team.
Essential Skills
Job
- For HCM Tech Leads- At least 2 full lifecycle implementations of Oracle HCM as a Technical lead and minimum one production support project experience. Candidate should have strong end to end experience in at least a couple of HCM (Core HR, Recruiting (Fusion), Benefits, Performance Management, Payroll, Goals, Absence Management, Succession Planning, HR Helpdesk, Talent Review, Onboarding (Fusion), Learning (Fusion)
- Willing to work on challenging production support projects.
- Must have efficient and effective communication skills, experience in working with Onshore/NSA/Offshore model.
- Should have experience in Fast Formulas, HCM Data Loader, Payroll Batch Loader, HCM Spreadsheet Data Loader and Custom Role Development and Cloud System Administration services.
- Should have experience in BI Publisher (RTF design /eText /Scheduling /Parameter Handling/Bursting /backup and migration of reports to different pods).
- Should have experience in additional Reporting Tools: HCM Extract / OTBI / Analysis Dashboard.
- Should have experience in Transformation formula and automating the inbound loads into HCM using HDL.
- Experience in Sysadmin activities, code deployment process and quality assurance.
- Should have experience in Extending Cloud through the personalization layer.
- Understanding of the SOAP, REST APIs would be an additional advantage
- Communication skills must be excellent.
- Must be willing to work late nights of IST (to have overlap with Client IT Team)- on a need basis
Personal
- Should understand business objectives and organization structure.
- The candidate must have strong work ethics, trustworthiness and self-confidence.
- The candidate should work accurately with good attention to detail by maintaining confidentiality and integrity.
- Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach
Preferred Skills
Job
- Should be familiar with agile methodology.
- Should possess good interpersonal and communication skills.
- Should have a positive attitude.
- Ability to learn new technologies.
Personal
- Should understand business objectives and organization structure.
- The candidate must have strong work ethics and trustworthiness.
- The candidate should work accurately with attention to detail by maintaining confidentiality and integrity.
- Must be highly collaborative and team oriented with commitment to excellence.
- Ability to work under pressure to achieve the multiple daily deadlines for client deliverables