Manager, Site Reliability Engineering

Are you ready to build America’s energy future? Form Energy is an American manufacturing and energy technology company. We’re revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what’s possible, we’re giving clean energy a whole new form!

In recent years, Form Energy has earned a number of accolades, including being named by TIME as a “Best Invention”, MIT Technology Review as a “Top Climate Tech Company To Watch”, and Fast Company as “One of the Next Big Things In Tech”. We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia.

Working for Form Energy is more than just a job, it’s a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing - might be the most exciting moment in the company’s history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better.

Feeling energized to make a meaningful impact on the world? Then keep reading - you’ve come to the right place.

Role Description

Form Energy is hiring a Manager, Site Reliability Engineer to lead the operational function responsible for maintaining the reliability, availability, and supportability of our deployed energy storage systems. This role will own the mechanisms used to monitor fleet health, respond to incidents, triage field issues, coordinate engineering escalation, and ensure new products and releases are operationally ready. As Form Energy moves from early deployments to a growing commercial fleet, a key objective of this role is to scale operational capacity through automation, tooling, and product design improvements. The successful candidate will work across software, firmware, controls, hardware, field service, and customer-facing teams to build the scalable processes and capabilities required to enable reliable fleet operations.

Relocation assistance is available.

What you'll do:

• Lead Product Operations Assurance with a DevOps first principals approach to fleet monitoring, incident response, field triage, engineering escalation, and production support.

• Build a highly automated operating model that enables the team to support a rapidly growing deployed fleet, managing operational work through automation and driving product design improvements that reduce sustaining engineering overhead.

• Establish incident management processes, including severity definitions, escalation paths, incident command, communications, and post-incident reviews.

• Coordinate cross-functional engineering response to complex issues spanning software, firmware, controls, networking, hardware, and site infrastructure.

• Develop diagnostic playbooks, troubleshooting procedures, and operational tooling that improve first-line response and reduce dependence on individual experts.

• Partner with Data, Analytics, and Cloud Applications teams to define the telemetry, dashboards, alerts, and workflows required to effectively monitor and support the fleet.

• Define operational readiness requirements for new product releases and deployments, including monitoring, diagnostics, recovery procedures, escalation paths, and support documentation.

• Analyze incidents and fleet data to identify recurring failure modes and drive reliability, diagnosability, and serviceability improvements back into the product.

• Establish and track operational metrics such as fleet availability, incident frequency, time to detection, time to containment, time to recovery, and recurrence.

• Build the team, processes, on-call model, and automation required to scale fleet operations as the installed base grows.

What you'll bring:

• 12+ years of experience supporting complex production, industrial, energy, infrastructure, automotive, robotics, or other cyber-physical systems, including technical leadership or people management experience.

• Demonstrated experience leading production incident response, technical troubleshooting, escalation management, and root-cause investigation in deployed systems.

• Experience leading SRE, DevOps, or production operations teams in highly automated environments, with a track record of scaling operational capacity through software, tooling, and product improvements.

• Strong ability to diagnose and coordinate resolution of problems spanning software, firmware, controls, networking, hardware, and field operations.

• Experience with operational monitoring, observability, alerting, remote diagnostics, reliability practices, and the operational processes needed to support deployed products.

• Proven ability to lead cross-functional teams through high-priority technical issues, communicate risk and recovery plans clearly, and translate operational learnings into improvements in product reliability, diagnosability, and serviceability.

• Bachelor’s degree in engineering, computer science, or a related technical discipline, or equivalent practical experience.
  

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Humanity is a cornerstone of Form Energy’s culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here.

When it comes to you and your family’s health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed.

To build America’s energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs.

If you may require reasonable accommodations to participate in our interview process, please contact [email protected]. Requests for accommodations will be treated with discretion.

Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process.