Manager, Services
Jamf · US Remote ·
- Work mode
- Remote
- Category
- Management
- Experience
- 2+ years
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What You'll Do at Jamf:
The Manager, Services leads a regional Professional Services team, driving both exceptional customer outcomes and team development while contributing to Jamf's global services strategy. This role requires someone who can coach high-performing engineers, collaborate effectively across the organization, and balance the day-to-day demands of service delivery with the strategic work of growing the business. You'll build strong relationships with Sales, Customer Success, and other key partners to expand PS reach and revenue in your region. The ideal candidate brings energy, people leadership skills, and the ability to solve problems quickly while keeping an eye on what's around the corner. If you thrive in fast-paced environments, love developing talent, and want to make a real impact on both customers and the team, this role is for you.
#LIRemote
- Lead and develop your team – Coach engineers to grow their technical and consulting skills, help them navigate career paths, and create an environment where they can do their best work. Work with senior leadership to set clear direction and priorities that support both team development and Jamf's goals.
- Build and scale the team – Own the full talent lifecycle from recruiting great people to getting them ramped up successfully, then continuing to invest in their growth throughout their time on the team.
- Drive regional PS growth – Partner with Sales, Customer Success, and other key stakeholders to expand Professional Services reach and revenue in your region. Identify opportunities, shape offerings that meet customer needs, and remove barriers to selling and delivering services.
- Deliver exceptional customer outcomes – Ensure your team consistently delivers high-quality engagements that drive customer value. Track what matters (utilization, customer satisfaction, retention, revenue/margin) and use those insights to continuously improve.
- Collaborate across the organization – Work closely with Service Operations, Technical Enablement, Support, Sales, CS, and Revenue teams to align on priorities, share knowledge, and solve problems together. Be the bridge between your team and the broader organization.
- Stay technical and strategic – Maintain deep knowledge of Jamf's products, how they fit into enterprise IT environments, and emerging integration strategies. Use that expertise to guide your team and contribute to services strategy.
- Own escalations – Step in when customers need senior attention on PS delivery issues. Resolve problems quickly while using them as learning opportunities to prevent future issues.
- Jump in where needed – Take on assigned special projects and initiatives that support Services and Jamf's success.
What we are looking for:
- 5+ years of experience in Professional Services or related industry (Required)
- 3+ years of people management experience with a track record of building and developing high-performing teams (Required)
- 2+ years managing Professional Services teams in a SaaS environment (Required)
- Strong people leadership – You know how to manage high-performers, build trust across all levels of the organization, and create a culture where people do their best work.
- Excellent communicator – You're effective via video, chat, email, and phone. You can translate complex technical concepts into plain language, lead presentations to executives, run sales training, and handle tough questions in real time.
- Customer-focused problem solver – You build rapport quickly, get to root causes fast, and balance urgency with thoroughness. You spot issues before they become problems.
- Organized and proactive – You manage competing priorities without dropping balls, see around corners, and keep things moving forward even when it gets chaotic.
- Collaborative and self-motivated – You work well independently and as part of a team. You don't wait to be told what to do, and you thrive in a results-driven environment.
- Experience with Jamf and the Apple ecosystem (macOS, iOS, iPadOS, tvOS) (Preferred)
EDUCATION & CERTIFICATIONS
- Bachelor's degree (Required) – Or equivalent combination of relevant experience and education
Why Jamf?
- Named a Best Workplace in Technology, 2022.
- Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
Pay Transparency
At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]