Manager - Service Operations

Date Posted:

2026-08-18

Country:

India

Location:

Jagjit Nagar, Threeke Road, HNo 7, Shant Park, LUDHIANA, PUNJAB-142021, India

Service Operations Manager has overall responsibility of running the Service Function of an Area.

RESPONSIBILITIES

• Conceptualize and implement maintenance systems and records.
• Conceptualize methods for reduction in callbacks and monitor effectiveness methods.
• Conceptualize systems and methods for reduction of annualized hours per unit
• Develop and improve rapport between customer and company.
• Developing & meeting Business plan forecast.
• Manpower planning.
• Ensure implementation of safety at all levels.
• Conceptualize, and plan methods to better inventory control of stores.
• Regular meetings with SSE and CSE’s.
• Attending Family meets, participate in Tool Box Talks.
• Create safety awareness among employees.
• Generate monthly management report on Service Activities.

EH&S AND QUALITY

• Adhere to all Safety & Quality policies of the company.
• Conduct Fatality Prevention Audits at sites.
• Resolve all safety issues pertaining to resolve at job sites.
• Monitor competition of WWJSSS items.
• Attend Safety Committee Meetings.
• Participate in Accident investigation.
• Lead OPXL.

TEAM MANAGEMENT

• Responsible for managing Service & Service Sales team of the area.
• Responsible for addressing & understanding people matters.
• Employee recognition & appreciation

CUSTOMER MANAGEMENT

• Responsible for customers interface & customer management.
• Will be responsible for having regular meetings with customers, understanding their issues, making them aware about safety standards and maintaining healthy customer relationship.

B.Tech / B.E. – Mechanical/Electrical/Electronics. Should have overall relevant experience of 10 to 15 yrs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

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