Manager/Senior Manager, Service Academy

About the role
Support the Head, Service Academy in running the department and driving service excellence. You'll lead a team covering service training, coaching, staff recognition, e-learning and communications, and make sure these programmes work well together.

Key responsibilities

• Turn department strategy into workplans and manage day-to-day operations
• Lead and coordinate the team across training, coaching, recognition, e-learning, eDMs, events and admin
• Oversee service programmes, including WSQ courses, service coaching, e-learning, recognition and learning journeys
• Build strong relationships with clinical, operational and corporate stakeholders, and partner HR, L&D and Nursing
• Track KPIs, dashboards and deliverables, and keep training records audit-ready, including SSG requirements
• Improve processes, systems and workflows, and bring new ideas to the Head
• Coach team members and build a collaborative, accountable team culture

Requirements

• Bachelor's degree, preferably in Learning & Development or a related field
• At least 5 years of experience managing an L&D department
• ACTA or DDLP certification is an advantage
• Strong project management skills and the ability to juggle multiple priorities
• Excellent communication and stakeholder management skills
• Passion for service excellence, with strong attention to detail

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.