Manager - Salesforce Administration and Business Analysis - Pharma
Azurity Pharmaceuticals - India · Hyderabad, IN ·
- Category
- Business analysis
- Experience
- 10+ years
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A senior Salesforce administrator/business analyst at a specialty pharma company, owning day-to-day Salesforce platform administration (Sales Cloud, Life Sciences Cloud, Data Cloud, CRMA), requirements gathering, reporting, and CRM process improvement for Commercial, Medical Affairs, and Patient Services. Based in Hyderabad but must cover US Eastern business hours.
Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit .
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
At Azurity, our Customer Experience (CX) and Digital Transformation team is expanding as we continue to invest in next-generation CRM, AI, analytics, and customer engagement capabilities. We are building a modern, data-driven commercial ecosystem powered by Salesforce, Life Sciences Cloud, Data Cloud, AI, and omnichannel engagement technologies that support our growth across Commercial, Medical Affairs, and Patient Services.
We are seeking dynamic, highly motivated, and hands-on professionals who thrive in fast-paced environments, embrace change, and are passionate about solving business challenges through technology. This is an opportunity to play a meaningful role in shaping the future of our CRM and customer engagement capabilities while working alongside cross-functional teams across the organization.
The Manager - Salesforce Administration & Business Analysis serves as a senior member of the CRM team, responsible for Salesforce platform administration, business stakeholder support, and driving continuous improvement of CRM processes and capabilities. This role combines Salesforce administration, business analysis, solution design, user adoption, data management, and cross-functional collaboration responsibilities to help maximize the value of the CRM platform across Commercial, Medical Affairs, Patient Services, and other business functions.
The ideal candidate possesses a strong blend of technical, analytical, and stakeholder management skills and serves as a key partner in translating business needs into scalable, compliant, and impactful CRM solutions. This individual will work closely with Commercial Operations, Sales Leadership, Marketing, Medical Affairs, Data & Analytics, Compliance, and IT teams to support the continued evolution of Salesforce Sales Cloud, Life Sciences Cloud, Data Cloud, CRM Analytics (CRMA), and related commercial technologies
WORK SCHEDULE: This position requires full coverage of US Eastern Time business hours (8:00 AM – 5:00 PM ET) and is not a standard India daytime work schedule
Key Responsibilities
Business Analysis & Solution Delivery
Commercial Operations Support
Reporting, Analytics & Data Management
Integrations & Ecosystem Support
Training, Adoption & Governance
Qualifications
Required Certifications:
By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.
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