Job Description
The Sales Commission Operations team is looking for an experienced manager to lead a team of analysts in India supporting global commission processes. This role combines team leadership, operational ownership, and analytical partnership, with a focus on delivering scalable, high-quality support and actionable insights to our global sales organization.
As a Manager, you will oversee a team of analysts, manage shared services support operations, and partner with stakeholders to improve compensation plans, reporting, and operational effectiveness.
What You’ll Do
Team Leadership & Development
- Lead, coach, and develop a team of analysts, fostering a culture of accountability, inclusion, and continuous learning
- Set clear priorities, performance expectations, and development plans aligned with organizational goals
- Drive team effectiveness through strong planning, workload management, and clear communication
- Serve as an escalation point for complex operational and stakeholder issues
Commission Operations Ownership
- Oversee end-to-end commission processes, including calculations, validations, audits, and accrual reporting
- Ensure timely and accurate coordination with Payroll and Accounting across monthly and quarterly cycles
- Establish and maintain strong operational controls and governance frameworks
- Review and approve outputs to ensure high standards of accuracy and compliance
Shared Services Support Operations
- Lead shared services case management operations, ensuring timely and high-quality resolution of commission-related inquiries
- Establish and monitor SLAs and service quality standards across global support requests
- Analyze trends in inquiries and implement scalable solutions to improve efficiency and user experience
- Partner with global stakeholders to continuously enhance support processes, documentation, and knowledge sharing
Compensation Planning & Analytical Partnership
- Partner with Sales Operations, Finance, and Compensation teams to inform and improve compensation plan design
- Lead or support incentive modeling and scenario analysis to inform quota setting and business decision-making
- Provide data-driven recommendations on plan effectiveness, payout curves, and sales behavior alignment
- Support annual and mid-year planning cycles through analysis, modeling, and operational readiness
Reporting & Business Insights
- Oversee delivery of recurring and ad hoc reporting to stakeholders using Excel, Power BI, and other tools
- Ensure data integrity, transparency, and accessibility across reporting outputs
- Provide insights into commission performance, operational metrics, and support trends
- Support leadership reporting needs aligned with U.S. time zone and business priorities
Process Improvement & Systems Optimization
- Lead initiatives to automate and streamline processes using tools such as Excel, SQL, Python, Power BI, Dynamics and Anaplan
- Identify and implement scalable solutions to improve efficiency and reduce manual effort
- Partner cross-functionally to enhance systems, workflows, and data quality
- Contribute to broader transformation initiatives within sales compensation operations
Operational Metrics & Governance
- Define and track key operational metrics, including SLA adherence, error rates, and team capacity, to drive continuous improvement
- Use data to identify process gaps, improve accuracy, and enhance overall team effectiveness
- Maintain strong audit and compliance standards across commission processes
Global Stakeholder Partnership
- Collaborate closely with Sales, Finance, Payroll, HR, and Operations teams across regions
- Align with U.S.-based Senior Manager and stakeholders on priorities, deliverables, and timelines
- Ensure accurate compensation plan data and system integrity
- Support audit, compliance, and governance requirements
Skills & Qualifications
- 5-8+ years of relevant experience in sales compensation, finance operations, or related field
- Proven people management experience, ideally leading teams in a global or matrixed environment
- Experience supporting compensation planning, modeling, or quota analysis strongly preferred
- Experience managing shared services or case management operations preferred
- Advanced Excel skills; strong working knowledge of Power BI, SQL, Dynamics, and Anaplan
- Experience with automation tools (e.g., Python) is a plus
- Strong analytical, problem-solving, and decision-making skills with high attention to detail
- Excellent communication and stakeholder management skills, with experience working across time zones
- Ability to balance operational execution with analytical partnership and process improvement
- Demonstrated ownership, accountability, and ability to influence decisions through data
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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