Manager - Sales

Strategic

• Sales Performance Management - Execute branch sales strategy to achieve monthly, quarterly and annual target for both new and pre-own business.
• Financial Management- Prepare and monitor branch budget, operating expenses and profitability. Controlling cost and optimize resource allocation for maximum efficiency. Drive add-on product to increase profitability.
• Operational Excellence and Risk Management - Oversee daily branch operation in with compliance set by the Company and other stakeholder. Responsible on the showroom inventory and display standard as per OEM. Implement set mandate by HSSE
• Team Leadership and Development- Recruit, train and retain high performing associate both frontline and support. Support the Head of Sales in areas of training and development defined by the AG Auto way of selling.
• Customer Relationship Management- strategy focuses on driving sales, retention, and loyalty while ensuring consistent customer experience across sales and aftersales.

Operational

• Monitor daily activities and track performance metrics and implement corrective to address shortfall. Conduct regular meetings.
• Track customer discount, trade-in values, cash flows, AR, second facing to maximize every sales opportunity and margin retention.
• Work Closely with Aftersales for customer excellence and smoother operational synergy
• Resolve customer complaints and escalation in prompt manner, overseeing customer touchpoints as per sales process journey.
• Drive the employee and customer engagement program by foster training, development and succession planning.
• Ensure compliance of the company policy and implement risk mitigation measure through regular spot check audit.
• Protect branch assets and data by enforcing security protocols and promptly addressing operational incidents.
• Implement efficient inventory control to ensure optimal vehicle availability while avoiding overstocking or excessive transfer
• Ensure accurate and timely reporting sales, forecast, sales inventory and financial data.