Manager, Retail Performance Management

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Manager, Retail Performance Management

As Manager, Retail Performance Management, you will lead the development of retail performance management frameworks and governance mechanisms across our China retail network. You will partner with Retail Leadership and Finance to translate business strategies into measurable targets, support business decision-making, and continuously improve retail business performance.

You will be based in Shanghai, reporting directly to the Retail Marketing & Retail Excellence Head

More about the role:

In this role, you will be the strategic driver behind our retail performance planning and governance. Your core mission is to ensure that business strategies are effectively translated into actionable targets and that performance is continuously monitored and improved.

· Retail Performance Management Framework & Governance: Develop and govern the target-setting methodology and allocation logic, enabling annual planning based on store potential, historical performance, and business priorities. Provide Retail Leadership and Finance with performance planning tools and frameworks to support sales target allocation and performance planning cycles. Support annual business planning and sales forecasting processes based on historical performance and market trends. Build performance monitoring dashboards and alert systems to provide real-time visibility on target achievement, risk identification, and gap analysis for the Operations team. Develop and monitor the implementation of D-store improvement mechanisms.

· Retail Performance Insights & Decision Support: Monitor retail performance trends and identify areas requiring management attention. Establish regular performance review and monitoring mechanisms to track target achievement and identify performance gaps. Support management decision-making through performance reviews and business evaluations. Identify growth opportunities and performance improvement actions for the Operations team.

· SIP/Incentive Design and Tracking Infrastructure: Collaborate with HR and retail leadership to lead SIP design, ensuring commercial viability. Monitor SIP effectiveness and recommend adjustments based on business performance and organizational needs. Build reporting mechanisms that enable Operations to track team performance against incentive targets in real time. Refine incentive structures based on performance data to sustainably drive sales outcomes and enhance team engagement.

More about you:

1.Bachelor's degree in Business Management, Economics, Finance, or other related disciplines; MBA or other master's degree in business management is a plus.

2.8+ years of experience in retail operations performance management, commercial excellence, business planning, sales effectiveness, or retail business management in multinational companies.

3.Proven ability in business performance management, commercial acumen, and business planning.

4.Strong stakeholder management and change management skills to effectively partner with cross-functional teams.

5.Fluent in English (both written and spoken).

6.Proficient in Microsoft Office and Power BI; experience with Python is a plus.

7.Healthcare retail experience or service-oriented retail experience is a plus.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.