Manager Residential Operations Youth Crisis Shelter

Streetwork is an innovative outreach-counseling program for homeless youth that uses a harm reduction-based client-centered approach to all services. Services include counseling, HIV prevention, case management, concrete drop-in services such as meals and showers, groups, legal services, and medical and mental healthcare. Safe Horizon reaches young people where they are – on the streets, and in their communities. Our youth programs provide immediate, practical assistance to youth in need, while providing a stable, non-judgmental setting to address and explore issues of violence. As part of our continuum of services we operate an emergency housing program for homeless youth in NYC which is a 24 bed facility for youth ages 16-20, called the Streetwork Overnight. The Manager, Residential Operations at Streetwork’s Overnight is responsible for ensuring successful delivery of the above-named components by providing administrative and programmatic support to staff and clients.

Responsibilities:

• For Program and Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• For Program and Supervisors Supporting Client-Facing Staff: Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.

Essential Job Functions:

• Manage scheduling and coverage for the Overnight’s 24-hour program;
• Assist in the preparation of stats and reports;
• Supervise relief youth advocate staff;
• Provide biweekly supervision, including coordinating and advocating for client housing placement, and ensuring all funder requirements are in compliance;
• Responsible for after hours on call supervision on a rotating basis;
• Responsible for maintaining all physical plant items in accordance with DYCD/ OCFS/ FDNY requirements and doing regular checks in preparation for audits and site visits;
• Oversee all site repairs and maintenance being completed by outside vendors;
• Coordinate with Safe Horizon’s Facilities & Property Management to ensure sight safety, maintenance and repairs are completed;
• Attend and participate in program leadership meetings, staff meetings, weekly supervisions and trainings;
• Co-facilitation of weekly Overnight staff meeting;
• Manage distribution of program supplies such as Omny cards and food vouchers;
• Maintain and disseminate petty cash; Maintain records for petty cash, including check-out receipt book;
• Communicate with staff office supply needs, order office supplies, and organize and maintain the staff office supply area;
• Train new employees on daily facilities-related responsibilities;
• Oversee purchase, inventory and distribution of food and program supplies;
• Assist with purchase requests, payment requests, facilities and IT requests for all program staff;
• Monitor office technology and equipment, including fax, copier, shredder & ID machine, including coordinating repair and replacement when necessary;
• Assist with maintaining Personnel, Operations, and Resource files;
• Must attain the s95 and F07 within the first 60 days of start date

Secondary Job Functions:

• Data entry as needed;
• Update site staff directories, site safety phone trees, etc;
• Answer phones, take messages & relay to staff;
• Participate at staff trainings, staff meetings, and staff group process workshops;
• Other programmatic and administrative support as required;

Interacts with:

• Streetwork sites and Safe Horizon administrative offices, including Finance, Accounts Payable, IT, and Facilities

Qualifications:

• 3 years post-secondary experience in an office setting, preferably in a non-profit or social services
• High school diploma or GED

Required skills:

• Strong office organization and management skills
• Strong computer skills and proficiencies in Microsoft Office
• Strong interpersonal and communication skills with ability to interact with diverse individuals, including direct services staff, supervisors, administrative staff, and clients
• Demonstrated reliability and efficiency at completing tasks and follow-through
• Compassion for and understanding of diverse youth populations

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information:

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $29.40 to $34.05 hourly

Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025