Manager, Quality Assurance and Delivery

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

Rockland Trust is seeking a Manager, Quality Assurance and Delivery to join our Strategic Partnership Office. This role is responsible for providing portfolio analytics, reporting, delivery oversight, and operational support across strategic initiatives and vendor partnerships. The successful candidate will leverage data and insights to help leaders make informed decisions, manage priorities, identify risks, and drive successful outcomes.

The ideal candidate is highly analytical, organized, and comfortable working across multiple teams and initiatives. This role combines portfolio management, reporting, delivery coordination, and process improvement to support strategic business objectives.

Responsibilities

Portfolio Management & Reporting

• Maintain portfolio dashboards, executive reporting, and performance metrics.
• Track project milestones, dependencies, risks, issues, and key decisions.
• Analyze portfolio, financial, resource, and delivery data to identify trends and opportunities.
• Provide actionable insights and recommendations to support leadership decision-making.
• Ensure portfolio information is accurate, complete, and consistently maintained.
• Monitor budgets, forecasts, resource allocation, and performance against plan.

Delivery Planning & Coordination

• Support initiative intake, planning, estimation, and prioritization activities.
• Maintain project schedules, roadmaps, milestones, deliverables, and dependencies.
• Provide visibility into delivery progress through reporting and status updates.
• Identify capacity constraints, schedule risks, and delivery concerns.
• Support roadmap planning and portfolio prioritization efforts.

Quality Assurance & Governance

• Support business case development and investment analysis.
• Track requirements, success criteria, validation activities, and deployment readiness.
• Monitor business outcomes, benefits realization, and value delivery.
• Support governance processes and portfolio reviews.

Process Improvement

• Develop and enhance dashboards, reporting tools, and tracking processes.
• Automate recurring reporting and data collection where practical.
• Improve reporting standards, data quality, and operational processes.
• Lead or support strategic initiatives and special projects as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• 5+ years of experience in project management, program management, portfolio management, business operations, analytics, quality assurance, software delivery, or a related field.
• Experience developing dashboards, reports, and executive-level presentations.
• Strong analytical, problem-solving, and organizational skills.
• Experience managing complex information and partnering with multiple stakeholders.
• Experience with financial, resource, schedule, or performance analysis preferred.
• Proficiency with Excel, Smartsheet, and reporting or data visualization tools.
• Strong written and verbal communication skills.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well-being. Benefits include competitive compensation with performance-based incentive awards, health, and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award-winning wellness program, and much more!

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodation to enable individuals with disabilities to perform the essential functions of their roles.