Manager - Public Area

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Manager - Public Area to join the resort’s hotel Housekeeping Public Area team.

The primary duties and responsibilities of this role are:

• Oversee and coordinate all Colleagues, ensuring Guests receive prompt and courteous service and all areas of the operations are running as per resort standard procedures and policies.

• Carry out Inspections of all areas.

• Inspect and ensure all tools and equipment are functioning as per resort standards.

• Coordinate and manage deep cleaning and special task schedules, ensuring all public areas are kept as per resort standards,

• Monitor and report to the Director of Housekeeping regarding the upkeep of furnishings, facilities and equipment.

• Carry out good communication with Team Leaders, and Colleagues ensure performance is effectively managed.

• Ensure all Colleagues are attending to duty in the proper uniform, on time and well groomed.

• To report for duty punctually always wearing the correct uniform and name badge.

• To ensure proper grooming always as per company policy.

• To attend daily briefing on selected areas conducted by direct leader

• Leaders: to champion the company values and objectives such as CES and FORBES 5 Star Classification.

• Oversee and coordinate all colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.

• Responsible for departmental roster / manning

• Oversee and monitor that all vacation schedules are prepared as the resort requirements.

• Oversee department recruitment requirements, assist HR with recruiting new Colleagues and carrying out interviews.

• To assist in documentation of projects such as LPO, PO, Delivery notes, Departmental Meeting and Trainings.

• To champion the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties.

• Hold daily briefings with Team ensuring they have the correct and updated information in order to carry out their duties effectively

• Identify and ensure highest possible standard of cleanliness and maintenance of all public areas of the resort, internal and external.

• Ensure and oversee any outside Contractors are working as per their Contract, and resort standards always.

• Oversee and control that housekeeping procedures are kept updated and in accordance with Health and Safety policies for personnel and guests.

• Ensure all Colleagues and Team Leaders are trained and introduced to their duties as per resort standards and policies.

• Ensure that daily resort information is updated on relevant notice boards, and all Colleagues are receiving the correct and updated information from the Team Leaders.

• Ensure training needs within the department is monitored, analyzed and executed as per resort standards.

• Make sure all Colleagues are trained on the resort emergency procedures and first aid as per the resort standards.

• Coach, counsel, and discipline Colleagues, providing constructive feedback to enhance performance.

• Oversee departmental expenses, ensure inventories of operating equipment, linen and supplies are maintained and

• Control and analyze department budget, ensure performance of the department is in accordance with budget.

• Have required Training of resort PMS system and FSI system to carry out duties efficiently and as per resort standards,

• Assist subordinates during peak periods.

• Participate in Housekeeping Public area meetings and make suggestions for improvements to the Executive Housekeeper.

• Participate in multi-skilling philosophy of the department.

• To respond to changes in the department function as dictated by the industry, company and hotels.

• Ensure efficient use of departmental resources.

• Oversee resort reupholstery projects, and coordination of vendors for timely delivery and the quality on completion. To be aware of every standard that is required as per FORBES 5star classification guide and to always ensure strict implementation of the standards in all areas of the housekeeping division.

• Conducts training and regular inspections based on the Forbes checklists to ensure team is in line with the requirements and is always striving for perfection

• Conducts regular competitions and incentive programs to reward colleagues who are performing above and beyond their areas of responsibility to blow away the customer, achieve Forbes standards and providing flawless service.

• It is flexible in working hours and scheduling as per resort requirements.

• Carry out any other job-related duties as required by the leaders.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Graduate in Hotel Management/ Diploma or equivalent.

• At least 2 years’ previous experience in a similar position, in 5* Hotel.

• Strong interpersonal skills

• Organizational skills

• Strong Administrative abilities

• Leadership abilities

• Strong customer Service focus

• Computer literate

• Strong Communication skills – Fluent in English – Verbal, written and reading.

• Experience in a luxury hotel or resort setting.

• Ability to work in a fast-paced, multicultural environment.

• Willingness to work flexible hours, including weekends and public holidays.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.