Manager, Order Management
Figma · San Francisco, CA • New York, NY • United States ·
- Employment
- Contract
- Category
- Management
- Experience
- 5+ years
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it is invoiced. As part of Revenue Operations within Accounting, the team owns order form review, invoicing, and billing support for a global customer base. As Figma grows, this manager will lead the people and day-to-day operation behind that work: setting priorities, developing the team, owning quality and escalations, and leading Order Management readiness for product, pricing, and system changes.
This is a full time role that can be held from one of our US hubs or remotely in the United States, preferably during Pacific timezone hours.
What you'll do at Figma:
- Lead day-to-day order processing from contract review and order entry through invoicing, setting priorities, managing queue health and SLAs, and stepping into the most complex work and escalations when needed
- Manage, coach, and develop designated offshore KMC employees and one Senior Order Management Analyst FTE, with clear goals, recurring feedback, quality expectations, and growth plans
- Own team quality by establishing review standards, monitoring error and backlog trends, and turning recurring issues into coaching, documentation, controls, or process changes
- Lead Order Management UAT for new products, SKUs, pricing models, and billing system releases — defining coverage, assigning and executing tests, triaging defects, and communicating launch readiness and risk
- Lead Order Management support for month-end and quarter-end close, including backlog and escalation management, reconciliations, accruals, and cross-system data integrity, while maintaining SOX controls and audit-ready documentation
- Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Ops, Biz Sys, Billing Engineering, Tax, and Legal to resolve issues and deliver scalable order-to-cash improvements
We'd love to hear from you if you have:
- 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent depth of experience
- Demonstrated leadership through people coaching, team coordination, quality ownership, or cross-functional project leadership; prior formal management experience is helpful but not required
- Deep understanding of how order entry decisions flow downstream into billing, revenue, collections, and reporting, including the control implications of those decisions
- Experience leading UAT or system-change readiness, including test planning, cross-functional coordination, defect triage, and clear risk communication
- Strong people leadership, operational judgment, and communication skills, with a track record of creating clarity and maintaining quality under month- and quarter-end pressure
While it’s not required, it’s an added plus if you also have:
- Experience using or tuning automation — scripts, queries, workflows, or AI tooling — to remove manual work and improve team capacity in an operations process
- Experience directly managing offshore or BPO employees in a public-company or SOX-controlled environment
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
- Candidates may submit up to 5 applications during any rolling 30-day period.
- Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.