Manager - Operations I

Reporting to the Regional Manager, this position effectively leads, manages, plans, and ensures maximum operating efficiency of the transportation crews and operations staff at the San Jose location of Corovan.

The Operations Manager will work closely with management to ensure the business continues to grow with its existing services, while potentially developing new business lines. This position will work closely with internal stakeholders to improve the business operations, enhance business efficiency and drive profitability.

Effectively plans, organizes, leads and controls their Operations Department. Plans for and organizes required human resources, physical assets, and vendors required to achieve planned objectives. Develops effective service mechanisms and provides departmental leadership to ensure customer satisfaction. Responsible for regulatory and safety compliance. Responsible for continuous capacity increases to achieve growth objectives of the branch. Responsible for maintaining minimum departmental operating gross profit margin.

In addition, the Operations Manager is responsible for managing all transportation operations and customer relations. This position will also work closely with the sales team to ensure customers’ needs are met, and ensures that transportation in or out of the warehouse are handled quickly, safely, and efficiently. This will include oversight of transportation equipment, drivers and team members.

This position will also have the responsibility for overseeing strategies to improve employee engagement to foster a positive work environment. In addition, this position will be responsible for recruiting and oversee training of new hires. The Operations Manager will also be responsible for the financial performance of the department by promoting new services to existing and new customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Management:

1. Effectively manages employees (staff and field service workers), providing leadership, motivation, development, training and discipline in order to promote quality performance and achievement of objectives

2. Helps select new employees, trains them, provides work direction and coaching, and engages with them to develop their career objectives and meet customer requirements

3. Ensures that deliverables on performance reviews, compensation changes, cage details, safety, fleet management, and timecards are accurately kept and sent to corporate.

4. Deliver Corovan University training on transportation and other safety and listening meeting topics.

5. Manages all San Jose job and account surveys, and employee training.

6. Review and train crew leaders on all company policies, and procedures etc.

7. Provides for the protection, maintenance and custody of company and customer assets through adherence to federal state guidelines and Corovan policies.

Managing Business Plans:

8. Provides input in developing annual branch business plan and department budgets, objectives. Manages against budget during the fiscal year to meet or exceed planned operations objectives and gross operating profit margins by service line.

Operations:

9. Manages and ensures maximum operating efficiency

a. Utilizes the ERP System to check rates, rules, and setup of customer.

b. Works in cooperation with the Sales Department to understand how the agreement was sold and how the customer was set up in the system.

c. Works with the transportation team to ensure they are capturing the bill of lading and manpower information correctly.

10. Works with leadership and cross-functional teams to develop and assist with strategic alignment and operational account reviews.

11. Handles all blue file operational checks and provides input on billing requirements for blue file jobs.

12. Effectively manages operations department vendors ensuring cost effectiveness and providing the level of quality and responsiveness required to meet customer expectations.

13. Increase safety focus and compliance.

Customer Relations:

14. Interfaces with customers to resolve issues, walk sites, survey sites, and develop plans on how to set up projects for success and takes detailed notes of each meeting.

15. Effectively manages operations department vendors ensuring cost effectiveness and providing the level of quality and responsiveness required to meet customer expectations.

16. Oversees ROI accounts by regular meetings with account managers, project managers, coordinators, salespersons and customer contacts to ensure complete customer satisfaction and execution against company and customer account objectives.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

· Strong skills in managing people and engaging a workforce; experience interviewing, coaching, developing, disciplining and retaining employees

· Strong PC skills including intermediate proficiency in Microsoft Excel; experience using HRIS and ERP systems.

· Ability to work independently and as part of a team.

· Strong work ethic, and ability to work with little to no supervision.

· Ability to deal with confidential and sensitive material.

· Strong interpersonal (verbal and written) communication skills.

· Ability to communicate with various levels of management.

· Decision-making, problem-solving, and analytical skills.

· Basic knowledge of employment rules in California.

· Must be familiar with all Corovan service lines and customer base.

· Must be familiar with current software packages such as Microsoft Word, Excel, PowerPoint, Outlook and Visio.

· Must be familiar with Corovan’s WebPortal software.

· Must be familiar with and able to train others using COV University PowerPoint Slides and various moving equipment and its proper usage such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, and all specialty equipment including but not limited to roll-a-lifts, Genie lifts safe jacks, J bars, etc., etc.

· Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures; Steelcase, Herman Miller and Haworth.

· Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.

· Must be able to accurately estimate all move, install and tech projects to determine manpower, trucks and equipment necessary to complete the tasks required.

· Must be able to produce red-line and stick drawings. Has an understanding of space planning fundamentals and building code along with training in Giza and Auto Cad to produce simple CAD drawings as required.

· Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.

· Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.

· Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.

· Must be familiar with the Corotech and Corotrak processes and understand the labeling and scanning process enough to explain it adequately to crews and customers.

CERTIFICATES, LICENSES, REGISTRATIONS

· Preferred to be a licensed and approved Class C driver and forklift certified, but not required.

· Must complete all levels of Corovan University training through PMIII.

· Must have successfully participated in at least three Six Sigma projects.

EDUCATION and/or EXPERIENCE:

1. Bachelor’s Degree or equivalent of education and experience preferred.
2. Five (5) years of experience managing moving operations, dispatch, transportation crews, trucks, customer relations, and planning related to moves.

3. Experience managing people in a commercial moving, logistics or supply chain required.

1. Familiarity with shipment options, legal issues, government regulations, and safety procedures is required. Preferred knowledge of local transportation routes.
2. Strong business acumen.
3. Experience working and applying business improvement tools such as Lean Six Sigma and/or ISO preferred.
4. Experience developing a strategy and implementing new business lines and/or products preferred.
5. Proficient in MS Office, including MS Excel with the skills to create and format spreadsheets, write formulas, and produce pivot tables required.
6. Valid California driver’s license is required.
7. Valid driving record that meets the company’s insurance carrier’s requirements.

PRIMARY LOCATION:

San Jose, California.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individuals are required to be able to sit or stand for long periods as needed throughout the day.

1. Walking: May require walking primarily on a level surface, but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs.

2. Handling: Seizes, helps or works with hands.

3. Lifting: Raises and/or lowers miscellaneous paperwork.

4. Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required.

5. Standing: Remains in standing position if required to perform various functions of the job.

6. Stooping: Bends body downward and forward by bending at knees or waist.

7. Vision: Reads paperwork, employment files and records on the computer.

8. Talking: Communications by phone and in person.

9. Sitting: Sits at desk. Sits for long periods of time.

10. May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day.

11. May be required to do stair carries.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position may occasional require exposure to the manufacturing, assembly and construction areas and under certain conditions require the use of personal protective equipment such as safety shoes, safety glasses with side shields and/or hearing protection. This list is not all inclusive.

1. Temp/Weather: Works in either 1) Office environment - for the most part ambient room temperatures, lighting and traditional office equipment, and 2) Warehouse – may be exposed to hot or cold temperature, and construction zones, 3) Outside - may be exposed to wet and/or humid conditions, outside weather conditions and hot or cold.

2. Noise: Works in office, warehouse, construction zones, or outside environment, with constant or intermittent noise.

POSITION TYPE/EXPECTED HOURS OF WORK:

1. This is a full-time salaried position, with a minimum expectation of 40 hours per week.

2. Employees might be required to work late evenings or weekends depending on the business needs. May be asked to rotate with Operations Supervisors weekend coverage for dispatch.

TRAVEL

1. Travel required throughout greater Bay Area to meet with customers and walk customer sites

2. Travel required quarterly to other transportation sites in California and to company headquarters in San Diego

AAP/EEO STATEMENT:

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REASONABLE ACCOMMODATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGMENTS:

This job description has been approved by all levels of management.

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

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