Manager of Partner Success

You will build and lead a global Partner Success function across North America, EMEA, and APAC. You will create scalable onboarding playbooks, analyze churn risk and at-risk indicators, establish KPIs, and work with Channel Account Management leaders to remove partner roadblocks. You will coach Partner Success Managers, share best practices, and maintain a consistent partner experience.

Responsibilities

• Hire, lead, and coach a global team of 7–8 Partner Success Managers.
• Analyze churn indicators across the partner base to identify trends and lead process improvements.
• Design and implement global playbooks to ensure 85% of new partners are fully set up within their first 16 days.
• Partner with Channel Account Management leaders to identify roadblocks and support sales goals.
• Identify and act on at-risk indicators and coordinate resources to retain partners.
• Establish and track KPIs for partner onboarding health and enablement impact.
• Provide consistent coaching and share best practices to create a unified global partner experience.

Requirements

• 3+ years of experience leading teams in customer success, enablement, or account management.
• Proven track record of building teams or processes from scratch.
• Experience with data and trend analysis.
• Experience in the MSP or cybersecurity space is a plus.
• Direct, candid communication style.
• Ability to lead through transparency and trust.
• Passion for culture-building and maintaining cohesion across remote teams.

Benefits

• 100% remote work environment.
• Generous paid time off, including vacation, sick time, and paid holidays.
• 12 weeks of paid parental leave.
• Medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution regardless of employee contribution.
• Life and disability insurance plans.
• Stock options for full-time employees.
• One-time $500 reimbursement for building or upgrading a home office.
• $75 USD monthly digital reimbursement.