Manager of Data Analytics

Job Title: Manager, Data & Analytics

Department: Technology

FLSA Status: Exempt

Salary: $60,000 - 70,000

Key Responsibilities

• Serve as the primary steward of data quality and governance across institutional systems, identifying and resolving inconsistent definitions, duplicated metrics, and fragmented data sources.
• Own the day-to-day relationship with the Dexibit business intelligence platform, ensuring the data feeding it is accurate, well-structured, and trusted by end users.
• Design and manage a centralized data lake architecture to consolidate institutional data.
• Partner with department leaders across the institution to understand their reporting and analytics needs, and translate those needs into consistent, reusable dashboards and data structures.
• Build and maintain institutional KPI reporting, including Board metrics, in partnership with the Chief Operating Officer.
• Support evaluation and integration of visitor and guest data sources, the guest ticketing/CRM stack.
• Establish documented data definitions and stewardship practices for top institutional metrics (attendance, membership, revenue, visitation, program participation).
• Identify opportunities to reduce manual, spreadsheet-based reporting in favor of governed, repeatable analytics processes.
• Act as a proactive analytics business partner to every department, following the ITBP service model rather than functioning as a reactive request queue.
• Escalate significant data quality, integration, or system-fragmentation issues to Technology leadership with recommended remediation.

Education & Experience

• Bachelor's degree in a relevant field (data analytics, information systems, statistics, business, or related discipline), or equivalent professional experience.
• 3-5+ years of experience in data analysis, business intelligence, or data management, ideally including experience untangling fragmented or inconsistent data environments
• Experience with BI/visualization platforms (e.g., Dexibit, Tableau, Power BI, Looker) and relational data concepts; direct experience with Dexibit is a plus but not required.
• Nonprofit, cultural institution, hospitality, or attractions-industry experience is a plus, particularly with visitation, ticketing, or membership data.