Manager of Case Management
UVM Health Network · Berlin, VT ·
- Category
- Management
- Experience
- 3+ years
Our Case Management team at UVM Health is hiring for a Manager of Case Management to lead their team at Central Vermont Medical Center in Berlin, VT!
Please note: Relocation assistance is available for this role.
JOB SUMMARY
Under the direction of executive Case Management leadership, the Manager of Case Management provides leadership, oversight, and accountability for the overall performance of the Case Management program. This role ensures adequate resources, efficient operations, and compliance with current policies and procedures, while developing and managing the department budget.
The Manager plans, directs, and coordinates clinical resource management systems aligned with organizational strategy, maintaining high-quality, cost-effective services. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.
This role fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support. The Manager models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development.
As a throughput expert, the Manager drives operational efficiency and supports patient flow while demonstrating integrity and accountability. They lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.
CORE COMPETENCIES
1. Leadership & People Management
Team leadership, coaching, and development
Performance management, hiring, and employee engagement
Building trust, accountability, and a high-performing team culture
Leading through change, innovation, and continuous improvement
2. Care Coordination & Clinical Expertise
Advanced case management and care coordination knowledge
Discharge planning and transition of care expertise
Understanding of clinical pathways, patient populations, and care across the continuum
Ability to manage complex, high-risk patient cases
3. Communication & Collaboration
Strong interdisciplinary communication skills
Negotiation and conflict resolution
Relationship-building across departments, providers, and community partners, as well as across our health system
Patient, family, and caregiver communication (including motivational interviewing)
4. Strategic Thinking & Problem Solving
Data-driven decision-making and analytical thinking
Innovative problem-solving and process improvement
Ability to manage ambiguity, risk, and competing priorities
Systems thinking aligned to organizational strategy
5. Regulatory & Compliance Acumen
Knowledge of CMS, Joint Commission, and payer requirements
Understanding of healthcare policy, reimbursement, and utilization management intersections with case management
Ensuring compliance with regulatory and organizational standards
6. Operational & Financial Management
Budget development and expense management ($2–3M scope)
Resource allocation and staffing optimization
Throughput management, LOS reduction, and efficiency improvement
Managing high-volume workflow environments
7. Quality Improvement & Outcomes Focus
Continuous learning and quality improvement mindset
Use of metrics, benchmarking, and performance targets
Focus on patient outcomes, experience, and safety
Reducing readmissions, delays, and avoidable utilization
8. Professionalism & Emotional Intelligence
Integrity, accountability, and ethical decision-making
Self-awareness and adaptability
Cultural humility and respect for diverse populations
Resilience in high-pressure healthcare environments
EDUCATION
Associate Degree in Nursing from an accredited institution, with active, unrestricted State of Vermont Registered Nurse license required. University of Vermont Health is encouraging and supporting a movement toward a Bachelor of Science in Nursing workforce, and higher post-secondary education is preferred for Leadership roles.
Case Management certification from a national accrediting body, such as CCM, is required within a timeframe determined by the employee’s eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.
EXPERIENCE
3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience is required, 5 or more years preferred. Leadership experience preferred.
BENEFITS
At Central Vermont Medical Center, our compassion for patients is rooted in the passion for our employees. Review our benefit summary at: https://www.uvmhealthnetworkcareers.org/benefits.html
LEARN MORE
What it's like working here:
We Are CVMC: https://www.youtube.com/watch?v=4dVBV8e5ItM&t=16s
Find more Information on the UVM Health here: