Manager of Beverage Operations (Caesars New Orleans)

• Lead daily beverage operations to ensure consistent, high-quality service aligned with company and brand standards
• Maintain a strong on-the-floor presence, driving real-time execution, service recovery, and operational discipline
• Ensure all transactions, service standards, and procedures are executed accurately and efficiently
  Partner cross-functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
• Support achievement of financial goals through disciplined cost controls and performance oversight
• Provide clear leadership, direction, and accountability for supervisors and hourly team members
• Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
• Foster a culture of fairness, transparency, and open communication
• Address employee relations matters promptly and professionally, ensuring consistent application of policies and standard
• Promote team engagement, morale, and retention through active leadership and recognition
• Ensure all team members are properly trained, certified, and equipped to perform their roles effectively
• Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
• Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
• Maintain constant readiness for audits, inspections, and internal reviews
• Drive a culture of guest-focused service, ensuring timely and effective resolution of guest concerns
• Monitor service delivery and hold teams accountable for delivering consistent, high-quality guest experiences
• Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
• Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
• Execute directives and initiatives from senior leadership with urgency and accountability
• Follow through on projects, assignments, and operational priorities to completion

• High School diploma or equivalent required. College degree preferred.
• Ability to effectively communicate with internal and external guests.
• Possesses strong management skills and experience.
• Minimum 3-5 years of progressive leadership experience in bar, nightlife, or high-volume beverage operations--casino or resort experience preferred
• Proven ability to manage high-volume, fast-paced environments while maintaining service standards
• Strong knowledge of bar operations, including inventory management, ordering, pricing, and product selection
• Experience with labor planning, scheduling, and productivity optimization
• Familiarity with beverage cost controls, shrinkage prevention, and margin improvement strategies
• Strong coaching, performance management, and conflict resolution skills
  Ability to lead through change and drive accountability at all levels
• Projects professionalism and possesses excellent verbal and written communications skills.
• Energetic and positive driver of Total Service/Medallia scores.
• Experience using guest feedback platforms to drive improvements

Physical, Mental, and Environmental Demands

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to perform mathematical computations quickly and accurately.
• Must be able to conduct conversations with customers and employees and communicate distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to work at a fast pace and in stressful situations
• Must be able to work varied shifts, including nights, weekends, and holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for multiple hours at a time.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.