Manager - Neuroscience Ambulatory Operational - Atlantic City

ATLANTICARE _________________________ROLE DESCRIPTION TITLE: Manager Neuroscience Ambulatory Operations JOB CODE: #1817 EXEMPT: X NON-EXEMPT: DATE: 10/12 REVISED: 11/19 12/20 (Q, PS) 4/22 (Q, T) 01/26 (T,PS,Q) 03/26 (PS) Minimum Qualifications: * Bachelor's degree in healthcare administration, business, or related field required. * Demonstrated ability to supervise staff, manage change, and improve operational performance across multiple locations. * Minimum 3 years' experience required as an administrative/business manager preferred. * Excellent communication, relationship-building, and problem-solving skills. POSITION SUMMARY . The Manager of Neuroscience Ambulatory Operations is responsible for overseeing the daily performance and operational efficiency of Neuroscience outpatient practices across multiple locations, including Egg Harbor Township, Atlantic City, Hammonton, Manahawkin, and Mount Laurel. This role encompasses Neurology, Neurosurgery, and Pain Management services, ensuring seamless coordination among geographically dispersed practices. The Manager provides strategic oversight, drives operational consistency, and partners with site supervisors and providers to achieve quality, access, and financial goals. This scope is significantly broader than single-practice management roles within the AtlantiCare system and requires advanced leadership and organizational skills. Key Responsibilities: * Direct daily operations and performance of all Neuroscience outpatient practices across multiple sites. * Coordinate with supervisors to ensure adequate staffing, scheduling, and coverage across locations. * Track provider productivity, access, and scheduling efficiency system wide. * Identify opportunities for process improvement and implement corrective measures across practices. * Support new staff onboarding, training, and competency development for multi-site teams. * Collaborate with the Director to prepare and analyze operational and financial reports for all locations. * Monitor patient flow, wait times, and experience metrics across the region. * Promote staff engagement, teamwork, and accountability across dispersed teams. * Maintain compliance with system policies and operational standards across all sites. * Serve as a liaison between clinic leadership, providers, and administrative teams across multiple practices. Role Scope Flexibility Responsibilities associated with this role may evolve over time in alignment with the operational and strategic needs of the Neuroscience Service Line. QUALIFICATIONS EDUCATION: Bachelor's degree in healthcare administration, business, or a related field required. Internal candidates with five years demonstrated successful leadership experience and quantifiable outcomes, along with an associate's degree, will be considered. LICENSE/CERTIFICATION: N/A EXPERIENCE: Minimum 3 years' experience required as an administrative/business manager preferred. Demonstrated ability to supervise staff, manage change, and improve operational performance across multiple locations. Excellent communication, relationship-building, and problem-solving skills. * Relevant experience includes multi-site ambulatory or multi-specialty practice operations, staff supervision, process improvement, financial oversight, and demonstrated success in achieving operational and patient experience goals. * Demonstrated ability to supervise staff, manage change, and improve operational performance across multiple locations. * Excellent communication, relationship-building, and problem-solving skills. Demonstrated ability to supervise staff, manage change, and improve operational performance across multiple locations. PERFORMANCE EXPECTATIONS Demonstrates the competencies listed on the Assessment and Evaluation Tool. * Provider schedule utilization =90% across all sites. * Patient wait times within 15 minutes of appointment. * Budget variance within �3%. * Patient experience =80th percentile. * Staff turnover below system average across all locations. WORK ENVIRONMENT Potential for exposure to blood borne pathogens along with infectious diseases. (Refers to Blood Bourne Pathogen requirement) Essential functions of this position are listed on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.