MANAGER, NETWORK

GENERAL DESCRIPTION

The Manager – Network is responsible for overseeing the management and operational performance of the organization’s enterprise network infrastructure, including LAN, WAN, WLAN, internet connectivity, and data center networking, ensuring secure, reliable, and high-performing connectivity across all operational environments.

This role collaborates closely with Infrastructure, Applications, Security, and external vendors to ensure network services operate in accordance with established service levels, security standards, and operational requirements, while supporting network modernization initiatives and minimizing service disruptions and operational risks.

JOB DESCRIPTION

1. Network Operations & Performance Management
• Manage daily operations of LAN, WAN, WLAN, Internet, SD-WAN, and data center networks.
• Ensure network availability, performance, and reliability meet defined SLA and operational requirements.
• Monitor network capacity, utilization, and performance trends, and drive optimization initiatives.
2. Network Infrastructure, Security & Governance
• Oversee routing, switching, firewall, VPN, and SD-WAN infrastructure.
• Ensure network configurations comply with security standards, governance policies, and audit requirements.
• Maintain network architecture diagrams, IP address management (IPAM), and documentation.
3. Technology Refresh, Capacity & Lifecycle Management
• Lead network technology refresh initiatives, including hardware upgrades, replacements, and migrations.
• Ensure network upgrades and migrations are implemented with minimal service disruption.
• Plan and manage network capacity, scalability, and lifecycle improvements to support business growth.
4. Incident, Change & Service Management
• Manage response to major network incidents and outages, ensuring timely service restoration.
• Ensure root cause analysis (RCA) and preventive actions are completed.
• Govern network changes through formal change management processes, ensuring minimal operational risk.
5. Team, Vendor & Asset Management
• Manage and mentor network engineers and senior engineers.
• Coordinate with vendors and service providers for operations, support, and projects.
• Maintain network asset inventory, configurations, and operational documentation, ensuring knowledge sharing and compliance.

JOB REQUIREMENT

Education:

• Bachelor’s degree in Information Technology/Computer Science

Knowledge and Experiences:

• 7–10 Years of Relevant Experience: Proven track record with hands-on experience managing enterprise network infrastructure including LAN, WAN, WLAN, Internet connectivity, and data center networking environments.
• Network Infrastructure Management: Experience supporting routing, switching, and firewall technologies within enterprise environments.
• Network Technology Refresh: Experience supporting or managing network platform upgrades, hardware replacements, and infrastructure lifecycle initiatives.
• Network Performance & Availability: Experience monitoring network utilization, performance, and service availability to maintain operational reliability.
• Network Security Awareness: Understanding of network security controls including segmentation, firewall management, and secure connectivity practices.
• Operational Compliance & Governance: Experience operating within network security standards, governance frameworks, and regulatory compliance requirements.
• Operational Governance & Compliance: Experience operating within security standards, operational procedures, and infrastructure governance requirements.
• Collaborative Team Player: Proven ability to work effectively in team environments, collaborating with colleagues at all levels of the organization to meet project goals and deadlines.
• Positive Attitude & Continuous Learning: A proactive approach with a strong desire to learn and stay updated with the latest technologies and industry trends, adapting to new challenges with enthusiasm.

Skills & Competencies:

• Strong network operational leadership
• Ability to manage complex network environments and incidents
• Effective coordination with infrastructure, security, and application teams
• Strong vendor engagement and troubleshooting capability
• Ability to manage technical documentation and operational standards

Technical skills required

• Enterprise network infrastructure management
• Routing and switching technologies
• Firewall and VPN technologies
• Network monitoring and performance optimization
• Network security and segmentation awareness
• Network disaster recovery readiness

Special skills required

• Network modernization and refresh planning
• High availability and network resilience management
• Network capacity and performance planning
• Network change and incident management

Personal attributes

• Strong technical leadership mindset
• High attention to operational detail
• Calm and decisive during major incidents
• Strong collaboration and communication skills
• Commitment to continuous improvement and service stability
• Demonstrates integrity, professionalism, and ethical behavior