Manager, Merchandising Operations - APAC

Your Opportunity at ARC’TERYX:

As the Manager, Merchandising Operations - APAC, you are the regional owner of the operating rhythm that enables the APAC Merchandising organization to deliver each season with clarity, consistency, and speed. You translate Global Innovation-to-Consumer (I2C) and Go-to-Market (GTM) milestones into clear APAC inputs, decisions, and deliverables, ensuring the Region is ready across assortment, buy, commercialization, and launch milestones.

You connect Global Product, Process Operations, APAC and Country Merchandising, MP&A, Demand Planning, Brand/Marketing, VM, Commercial, and Supply Chain. You establish disciplined cadence, clean handoffs, reliable data, visibility, and early risk identification across APAC markets.

This role is not project management alone. It is embedded in the ownership of how APAC Merchandising operates, with responsibility for process, governance, tools, seasonal readiness, and cross-functional follow-through.

Meet Your Future Team:

You sit within the APAC Regional Merchandising organization, working day-to-day with APAC and Country Merchandising teams. You partner closely with MP&A, Demand Planning, Brand/Marketing, Visual Merchandising, Commercial, Supply Chain, Global Product, and Global Process Operations.

You are part of the Global × Regional downstream I2C network, driving consistency while respecting market nuance. Merchandising Operations owns process, calendar, governance, visibility, and readiness.

• Seasonal execution: Own the integrated APAC I2C / GTM calendar and run the seasonal cadence, including Global Kick-off, Regional Line Planning, Regional Handover, Country Line Reviews, Buy Reviews, launch readiness and hindsight. Turn Global milestones into actions with owners and deadlines, and be the point person for seasonal readiness.
• Global and regional connection: Work with Global Process Operations, consolidate country inputs into one APAC view, and represent APAC in Global forums. Standardize ways of working while allowing for local needs.
• Governance and decision support: Maintain RACI, decision rights, SOPs and escalation paths. Prepare agendas, decision packs and executive-ready materials, and clarify handoffs across Merchandising, MP&A, Brand, VM, Commercial, Demand Planning and Supply Chain.
• Visibility and risk: Own the APAC source of truth, including the Smart Calendar Dashboard, milestone tracker and decision log. Flag risks early, recommend mitigations, and set KPIs for process health, readiness and data quality.
• Sample operations: Run the seasonal sample process, covering priorities, allocation, tracking and shortage resolution.
• Process, tools and change: Standardize calendars and templates, work with Technology and Data teams on automation, fix recurring friction, build playbooks and onboarding, and lead seasonal retrospectives.

Here are some of the things you could be working on in the future:

• Building a fully connected APAC merchandising operating model across Global, Regional, and Country teams.
• Integrating assortment, pricing, distribution, samples, product data, and launch-readiness processes.
• Piloting future-state workflow tools, process KPIs, decision forums, and seasonal governance models.

Are you our next Regional Process Operations Manager?

• You have 6+ years of experience in Merchandising Operations, Product Operations, Merchandising, Retail Planning, Business Operations, GTM, Program Management, or a related function within apparel, footwear, outdoor, retail, or consumer goods.
• You understand seasonal merchandising calendars, assortment development, product creation, pricing, distribution, sell-in, buy, and launch processes.
• You have working knowledge of Innovation-to-Consumer (I2C), Go-to-Market, or comparable end-to-end commercialization processes.
• You have experience of operating in a complex, matrixed, multi-market global organization.
• You have led cross-functional programs involving multiple functions, markets, milestones, and senior stakeholders.
• You are highly organized and can simplify complex processes into clear roles, milestones, decisions, and deliverables.
• You can influence without direct authority and confidently present status, risks, trade-offs, and recommendations to senior leaders.
• You proactively identify root causes and develop practical, scalable solutions.
• You are advanced in Microsoft Excel and PowerPoint and are comfortable with Smartsheet or similar workflow, dashboard, and project-management tools.
• Experience with PLM, merchandising, planning, product-data, assortment, or business-intelligence systems is an asset.
• You are willing and able to travel within APAC and globally as required.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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