Manager, Lab Support

Manager, Small Molecule

This is a fully onsite role based at our Greenfield, IN Laboratory. We welcome applicants from all locations within the US. We welcome applicants from all locations within the US. Please note that relocation assistance will be provided for this position,

Must be legally authorized to work in the United States without sponsorship.

Must be able to pass a comprehensive background check, which includes a drug screening

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Discover Impactful Work:
As a Manager, you will provide management and direction to staff and resources and assist in the preparation and implementation of company policies and quality systems. Ensures responsiveness to the customer and overall client satisfaction. Ensures that staff develop to support department goals and business growth.

Serves as a key operational leader and cross-functional liaison to support alignment of business priorities and execution of site objectives. Provides leadership for Metrology department while collaborating with internal stakeholders to ensure effective laboratory and facility operations, operational excellence, regulatory compliance, and continuous improvement initiatives.

Essential Functions and Other Job Information:

Essential Functions

• Oversees the daily activities of staff, including interviewing, selection, professional development, goal setting, performance management, coaching, and mentoring.
• Reviews and approves requests for paid time off, leave, overtime, and reviews timesheet reports for billing accuracy.
• Allocates, schedules, and manages laboratory resources for group project activities and updates project status and revenue projections.
• Regularly communicates project performance metrics, quality updates, and opportunities for staff development.
• Responsible for demonstrating process improvements and efficiency gains to meet department goals. Defines and monitors performance metrics for quality and productivity.
• Coordinates and prioritizes project activities with internal functional groups and support functions to ensure operational alignment and efficient execution.
• Serves as a key cross-functional liaison to support operational alignment and execution of site priorities.
• Provides leadership and oversight for the Metrology function, ensuring effective resource utilization, operational execution, and compliance with applicable quality and regulatory requirements.
• Supports laboratory and facility operations through collaboration with cross-functional stakeholders to drive operational excellence and continuous improvement.
• Identifies new opportunities within the client base and works with Business Development to pursue opportunities.
• Participates in project definition and negotiations with clients on timelines and budgets.
• Participates in audits and department capability tours.
• Provides recommendations to clients on analytical and compliance issues.
• Reviews and approves laboratory investigations, deviations, and QA facility and data audits.
• Prepares and implements SOPs and company operational policies.
• Ensures adherence to quality systems and recommends process improvements.
• Accountable for the group's knowledge and application of GMP/GLP and other applicable laboratory, regulatory, and client requirements.
• Participates in bi-annual SOP reviews and owns implementation of changes required to maintain compliance.
• Assists Senior Management in achieving departmental and business objectives.

Qualifications:

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5-8 years) or equivalent.

• 2+ years of management responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• To demonstrate behaviors which align to the 4i Values of Thermo Fisher

• Ability to train and mentor junior staff

• Ability to cultivate a collaborative work environment with a team and across business areas

• Effective written and oral communication skills as well as presentation skills

• Proven problem solving and troubleshooting abilities

• Understanding of basic financial terms and definitions as it applies to the business

• Ability to independently develop project proposals/plans

• Project and time management skills

• Proven ability to identify and implement common efficiencies across multiple programs/projects

• Demonstrated understanding of the bid process and can utilize expertise of others to develop programs to meet unique client needs

• Proven ability to cope with a dynamic work environment

Management Role:

Other Job Information

• Leads a team of technical professionals in a regulated laboratory environment.
• Collaborates with cross-functional partners to support laboratory and facility operations and organizational objectives.
• Operates in a fast-paced environment with multiple competing priorities and changing business needs.
• May interact directly with clients, auditors, and regulatory agencies as required.
• May be required to support operational issues outside of standard business hours, as business needs dictate.
• Ensures compliance with company policies, quality standards, and applicable regulatory requirements while promoting a culture of safety, quality, and continuous improvement.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Working Conditions and Environment:

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary and/or standing for typical working hours.
• Able to lift and move objects up to 25 pounds.
• Able to work in non-traditional work environments.
• Able to use and learn standard office equipment and technology with proficiency.
• May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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