Manager - IT System Engineering

Company:

Marsh

Description:

AI Adoption Specialist

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Are you passionate about AI, and ready to make a real impact?

Join our Technology Readiness and Change Enablement Centre of Expertise (COE) at Marsh Technology, which has a clear objective of increasing the speed and value of software development delivery throughout the organization. The COE plays a crucial role in facilitating the adoption of IT technology, including Cloud, Generative AI, and engineering excellence, through communication, training and change management.

The Role & Your Mission:

As an AI Adoption Specialist, you will co-drive organizational readiness, acceptance, and adoption of LenAI suite of tools, our internal AI Assistant. You will connect with the broader Marsh community and help evangelize LenAI and build use cases through effective planning, stakeholder management, communication, and training.

You will develop and deliver customized training programs, create change plan to promote AI adoption.

Additionally, you will be responsible for creating engaging and effective content such as e-learnings and videos.

You will also track and monitor relevant data and metrics to support our mission. This is a great opportunity to empower teams across our organization. In this role, you’ll report to the AI Adoption Lead within the Technology Readiness and Change Enablement COE.

What You’ll Do:

• Manage and consult with internal stakeholders to understand their needs and concerns, facilitating effective communication throughout the transition process in a global and cross-cultural setting.

• Develop and maintain core curricula and customized training, by partnering with internal subject matter experts to identify business goals and target audience’s learning needs, and/or analyzing existing training material.

• Create compelling marketing materials and campaigns, primarily videos and engaging posts to Engage, to promote AI initiatives and increase adoption across the organization.

• Develop, execute, and monitor change management plans and effective communication strategies to ensure the adoption of new standards, processes, and tools related to LenAI.

• Conduct analysis on change impacts on the business and identify training needs.

• Monitor, analyze, and report on adoption effectiveness and LenAI adoption using data; build dashboards/insights, identify trends and gaps, and translate findings into improvements to content, comms, and enablement.

• Co-manage MMC Tech Learning Portal, the training delivery platform, and leverage learning data extracted from Workday, MMC Learning Management System (LMS), for training efficacy measurement.

Your Experience & Skills:

• Bachelor’s degree with 5+ years of working experience in corporate technical training.

• Strong stakeholder management and learning project management experience.

• Proficient with tools such as Adobe Creative Cloud Suite (Photoshop, Illustrator, Premiere Pro, etc.), Excel, PowerBI, and Articulate for creating engaging content.

• Proven working experience in training design, technology, implementation, and measurement.

• Excellent communication and presentation skills, with the ability to engage diverse audiences.

• A lifelong learner with an appetite for deepening your information technology knowledge, introducing change, and a team player.

• Technical proficiency with AI tools, platforms, and related software is a plus.

What Makes You Stand Out:

Portfolio demonstrating Articulate 360 and Adobe CC work for video animation and skill assessments.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.