Manager, Instructional Design (Global Operational Excellence)

Equinix · Dallas Infomart Office DAI · 4 months ago

Employment: Full time
Category: Technical writing
Experience: 7+ years

analytics process-improvement stakeholder-management

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We’re looking for a strategic and hands-on Instructional Design expert to support our Global Operations & Operational Excellence (GOA) initiatives. This is a manager-level individual contributor role, designed for someone who thrives at the intersection of learning strategy, content innovation, and business impact.

In this role, you will design and scale learning programs that enable consistent, efficient, and high-performing operations across our global footprint. You’ll transform complex operational processes into clear, engaging, and performance-driven learning experiences that drive adoption, standardization, and measurable impact.

Responsibilities

Learning Strategy & Program Ownership

Lead the design and execution of multiple global learning programs from concept through launch and evaluation
Translate business objectives into impactful learning strategies, frameworks, and measurable outcomes
Define success metrics and continuously optimize programs based on learner and business insights

Instructional Design & Content Development

Conduct learning needs analyses to identify skill gaps and performance opportunities.
Design modern, learner-centric experiences using a blend of modalities (eLearning, instructor-led, virtual, microlearning, etc.).
Create high-quality, interactive content aligned to adult learning principles and digital best practices
Develop proposals recommending the most effective learning approaches and technologies

Stakeholder & SME Partnership

Collaborate with cross-functional stakeholders and subject matter experts to co-create relevant and scalable learning solutions
Influence decision-making through strong consultation, storytelling, and data-backed recommendations

Training Delivery & Enablement

Facilitate training sessions (virtual or in-person) when needed for high-impact programs
Enable and mentor facilitators and junior instructional designers to deliver consistent, high-quality learning experiences

Project Leadership

Manage complex learning projects with multiple dependencies, timelines, and stakeholders
Drive alignment across teams by clearly communicating goals, priorities, and progress
Implement scalable processes for efficient content development and delivery

Learning Technology & LMS

Partner with LMS/HRIS teams to ensure optimal deployment and learner experience
Oversee QA of digital learning assets, including SCORM-compliant content, ensuring proper functionality and tracking

Analytics & Continuous Improvement

Evaluate training effectiveness using qualitative and quantitative data
Provide insights and recommendations to improve engagement, retention, and performance outcomes
Build and maintain a long-term curriculum roadmap aligned to evolving business needs

Qualifications

7+ years of experience in instructional design, learning experience design, or operational training
Bachelor’s degree in Instructional Design, Learning & Development, Education, Organizational Development, Human Resources, Psychology, Business, Operations, Communications, or a related field or equivalent experience.
Proven experience supporting operational excellence, process improvement, or transformation initiatives
Strong expertise in instructional design methodologies (ADDIE, SAM) and adult learning principles
Experience designing process-driven or systems-based training in a global, matrixed environment
Hands-on experience with eLearning development, SCORM, and LMS platforms
Ability to translate complex workflows and operational processes into clear, actionable learning experiences
Strong stakeholder management and influencing skills across global teams
Excellent project management skills, with the ability to manage multiple priorities simultaneously
Data-driven mindset with experience linking learning to business and operational outcomes

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.


US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.


Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.


This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
