Manager II, Services Architect
datadog · Singapore, Singapore ·
- Category
- Architecture
- Experience
- 1+ years
- Visa sponsorship
- Yes
Leads a team of Service Architects to design and deploy Datadog’s observability platform for customers, while managing regional sales relationships and improving service delivery.
Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a manager on this team, you will be responsible for growing our relationship with sellers in your region, developing the Service Architects that report into you, and advancing our program to better meet customer needs.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Manage, develop, and mentor a fast-paced team of Service Architects
- Operate as a player/coach to design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
- Develop relationships with sellers in your region to grow sales of Implementation Services
- Connect directly with customers to position our services and evaluate the impact of our program on their business
- Ensure the highest quality engagements are delivered to our customers
- Own initiatives to improve our program and services offerings
- Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience
Who You Are:
- Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems
- 3-5 years of people management experience
- 1-2 years of experience in selling or positioning professional services
- Outstanding skills presenting to both technical and executive audiences
- Experience with current infrastructure and monitoring solutions and technologies
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train or air up to 30% of the time
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
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About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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