Manager, HRM

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Role Overview:

Responsible for developing and executing overall HR policies, standard operating procedures, and cross-functional projects to support business goals. Manage the complete lifecycle of HR policies and processes—from formulation, rollout, and training to continuous assessment—ensuring full compliance with labor laws and fostering a high-performing, collaborative organizational culture.

What You Will Do:

• HR Policy & Process Management: Develop, maintain, and update HR policies, standard operating procedures (SOPs), employee handbooks, and work rules aligned with current regulations and organizational values. Map and streamline HR operational workflows to optimize efficiency and user experience across departments.
• Policy & Process Implementation & Rollout: Lead the implementation and change management of new or revised HR policies and processes. Manage organization-wide announcements, rollouts, and compliance audits to ensure seamless integration and adherence.
• Employee Training & Education: Design and deliver training programs and educational sessions on HR policies, compliance requirements, and operating procedures for managers and employees, enhancing organizational awareness and alignment.
• Execution & Impact Assessment: Establish evaluation frameworks and key metrics to measure the adoption, effectiveness, and operational impact of HR policies and processes. Gather user feedback to drive continuous improvement.
• Compliance & Operational Administration: Monitor labor law updates and ensure all HR operations comply with statutory and industry requirements. Oversee official document handling, corporate seal usage, and court-ordered wage garnishments (including check issuance and dispatch).

Essential Qualifications

• Proven working experience as an HR Manager or HR Executive.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• In-depth knowledge of local labor law, HR best practices, and hands-on experience in policy/SOP design, rollout, and process optimization.
• Demonstrated capability in designing employee training programs, driving change communication, and evaluating policy effectiveness.
• Proven ability to architect HR strategy along with strong leadership skills.
• Excellent active listening, negotiation, presentation, and relationship-building skills across all organizational levels.
• People-oriented and results-driven mindset.

Preferred Qualifications:

• Experience in Workday system is highly preferred.
• Experience in handling labor disputes, government labor inspections, or labor mediation is a plus.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.