Manager, HR Operations and Employee Relations

Job Summary

The Manager, HR Operations & Employee Relations is responsible for leading the organization’s Employee Relations and corrective action processes, while providing direct leadership and oversight for core HR Operations functions, including Payroll, Compensation, HRIS, HR Compliance, and related operational functions. This role partners closely with leaders to guide employee relations matters, corrective actions, and workplace investigations, while ensuring consistent application of employee practices in alignment with company policies and applicable laws. The Manager provides oversight across assigned HR operational functions to support effective service delivery, operational consistency, and risk mitigation.

Major Responsibilities/Activities

• Owns and manages the end-to-end corrective action process, including coaching managers on performance concerns, documentation, consistency, and follow-through.
• Serves as the central owner of all Employee Relations matters, including investigations, policy violations, and workplace concerns.
• Conducts prompt, thorough, and impartial investigations, ensuring appropriate documentation and defensible outcomes.
• Advises managers on employee conduct and performance concerns, risk mitigation, and appropriate corrective actions.
• Develops and delivers guidance and training to strengthen corrective action practices and documentation.
• Ensures consistent application of policies and practices across the organization.
• Identifies trends in corrective action and ER matters and recommends proactive solutions.
• Provides operational oversight across assigned HR Operations functions, partnering with internal team members and external vendors to ensure effective service delivery, timely resolution of HR issues, and consistent HR support.
• Ensures HR operational processes are accurate, efficient, and scalable.
• Partners with HRBPs and HR leadership to ensure alignment and effective execution of people practices.
• Provides leadership and oversight for payroll operations, ensuring accurate and timely payroll processing, effective controls, issue resolution, and compliance with applicable wage and hour requirements.
• Provides strategic and operational oversight of the HRIS, including system administration, governance, and continuous improvement, ensuring data accuracy, system integrity, effective workflows, reporting capabilities, and appropriate access controls.
• Leads, coaches, and develops assigned HR team members, establishing clear expectations, monitoring performance, and promoting accountability, collaboration, and high-quality service.
• Drives continuous improvement of HR operational processes, identifying opportunities to enhance efficiency, accuracy, compliance, and service quality.
• Performs other duties as assigned.