Manager- Healthcare Compliance & IT Operations

• Lead / Manage Compliance Program Implementation in conjunction with Operations and other

Functional Leads

• Developing and monitoring key compliance risk indicators

• Supervising Information System policy compliance, SOC, vulnerability assessment, vendor

management and regulatory compliance

• Managing operations compliance team, controls definition, implementation and periodic evaluation

of design and operating effectiveness

• Steering roll-out of audit frameworks (ops. compliance, delivery excellence) for internal and

customer engagements.

• Driving business process improvement projects; developing audit budget and undertaking resource

planning.

• Ensuring adequate Data Security controls within process, prevention of data leakage with

increasing digitization

• Directing monthly, quarterly & annual audits; guiding assigned auditors for ensuring adherence to

established system controls

• Partnering with external audit firms for control requirement and audit plan finalization

• Delivering successful audits and re-certification results

• Identifying the information security needs and risk assessment before projects go-live

• Administering overall security deliverables, ensuring SLA compliances are met by vendors and

providing good levels of services for all clients.

• Liaising with service delivery and external auditors for observations/non-conformity closure within

agreed timeline.

• Managing client directed and statutory compliance guidelines as may be specified from time to

time.

• Advising the teams to identify root causes and implementing solutions to close the gaps

• Managing awareness amongst employee base relating to compliance requirements and policies as

applicable. Training Operations Team as per requirements.

• Should be responsible for the front-end discussions relating to compliance and regulatory issues

• Bachelors, Masters or Diploma in Computer Science, Information Systems Management,

Mathematics, Accounting/Auditing, Cybersecurity or other related fields

• In-depth and hands-on experience of the following compliance requirements: PCI QMS, SOC,

HIPAA, Audits, ISMS and ISO

• 6+ years of experience in IT/IS Security Compliances/Consulting

• 2+ years working in highly regulated industries (e.g. financial services, healthcare, and energy,

telecommunications), including direct work experience with global audit and compliance

frameworks

• Must have good presentation skills with the ability to prepare reports and presentations

• Attention to detail and hands on with execution

• Sound technical writing, documentation, and communication skills are required

• Functional awareness of both information system platforms with a strong IT technical

understanding and aptitude for analytical problem-solving.

• Agile mind, able to “see” the complexities of procedures and regulations

• Excellent interpersonal skills and professional demeanor

• Certified compliance professionals is a plus

Industry Preference – BPO/ITES, preferably exposed to a healthcare process